Skip to main content
Cwoods
Contributor I
Apr 23, 2019 1:48 PM UTC

Volume Randomly Increasing to Max

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    114 replies

    Show previous replies
    blackrunwiz
    Trending Lyricist I
    Nov 16, 2019 11:01 PM UTC

    I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all

    Translate
    podra
    Lyricist III
    Nov 17, 2019 7:20 AM UTC

    I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all

    I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.

    Translate
    blackrunwiz
    Trending Lyricist I
    Nov 17, 2019 10:23 AM UTC

    I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all

    I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.

    I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).

    23rd October 2019 48662544

    28th October 2029 1434685313

    Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.

    This ought to be a big deal for both Spotify and Sonos if they are losing sales

    Translate
    UninPro
    Lyricist I
    Nov 17, 2019 12:09 PM UTC

    For me the update for Spotify didn’t fix the bug!

    Playing with the Sonos app doesnt give a problem. But when I play music from the Spotify app on my Samsung S8 (even after the laste update (Version 8.5.32.889, Netherlands, Europe) the volume goes suddently MAX!


    Im curious if I am the only one.

    Translate
    podra
    Lyricist III
    Nov 17, 2019 12:14 PM UTC

    I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all

    I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.

    I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).

    23rd October 2019 48662544

    28th October 2029 1434685313

    Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.

    This ought to be a big deal for both Spotify and Sonos if they are losing sales

    I agree - its fairly easy to contact Sonos using the app, then settings , then help … eventually you get to an email / twitter / messenger page. I used https://support.sonos.com/s/education?language=en_US

    Translate
    blackrunwiz
    Trending Lyricist I
    Nov 17, 2019 1:22 PM UTC

    I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all

    I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.

    I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).

    23rd October 2019 48662544

    28th October 2029 1434685313

    Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.

    This ought to be a big deal for both Spotify and Sonos if they are losing sales

    For me the update for Spotify didn’t fix the bug!

    Playing with the Sonos app doesnt give a problem. But when I play music from the Spotify app on my Samsung S8 (even after the laste update (Version 8.5.32.889, Netherlands, Europe) the volume goes suddently MAX!


    Im curious if I am the only one.

    If it’s not fixed for everyone then it's not fixed. I have an old Nexus 5 running Android 6.0.1

    Translate
    blackrunwiz
    Trending Lyricist I
    Nov 17, 2019 1:26 PM UTC

    I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all

    I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.

    I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).

    23rd October 2019 48662544

    28th October 2029 1434685313

    Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.

    This ought to be a big deal for both Spotify and Sonos if they are losing sales

    I agree - its fairly easy to contact Sonos using the app, then settings , then help … eventually you get to an email / twitter / messenger page. I used https://support.sonos.com/s/education?language=en_US

    Thank you podra. It could be that twitter and messenger put me off (I forget). I'll follow this up if the problem comes back

    Translate
    podra
    Lyricist III
    Nov 17, 2019 5:08 PM UTC

    I wonder if it's been fixed on Android but not iPhone, or if I'm kidding myself it's been fixed at all

    I’m guessing you have contacted Sonos and submitted a Diagnostic so that they can verify which device asked for the volume to be ramped up? If not, I think its worth doing ‘cos it keeps them in the loop and perhaps puts pressure on Spotify if it is them. I found Sonos really helpful with this.

    I posted these a couple of times but it's no longer immediately obvious to me how to contact them (I have in the past).

    23rd October 2019 48662544

    28th October 2029 1434685313

    Anyway, I'm now pretty sure Android is fixed, for me at least. From your experience, it seems Spotify still have to fix iPhone.

    This ought to be a big deal for both Spotify and Sonos if they are losing sales

    For me the update for Spotify didn’t fix the bug!

    Playing with the Sonos app doesnt give a problem. But when I play music from the Spotify app on my Samsung S8 (even after the laste update (Version 8.5.32.889, Netherlands, Europe) the volume goes suddently MAX!


    Im curious if I am the only one.

    If it’s not fixed for everyone then it's not fixed. I have an old Nexus 5 running Android 6.0.1

    Try contacting Sonos and sending them a Diagnostic [only works if you haven’t turned your speakers off].

    Translate
    Bjørn Larssen
    Lyricist III
    Nov 19, 2019 10:38 AM UTC

    The update seems to have fixed THIS problem.

     

    Spotify Connect now doesn’t sync what’s being played with the Sonos app like it did before, Spotify on my phone keeps crashing (music stops playing), I keep getting the message “this song can’t be played right now” when I am playing a Spotify playlist using the Sonos controller app on the Mac, but otherwise all is fine ;)

     

    One day Spotify will redirect their engineers from “add lyrics in real time” to “fix the countless bugs” and we will all be shocked.

    Translate
    podra
    Lyricist III
    Nov 20, 2019 9:04 PM UTC

    I Got the following response from Sonos today:
    Thanks for reaching out to Sonos Support, my name is Xander. I know you want to get back to enjoying your Sonos as soon as possible, so let's get this resolved for you. 
    Glad to hear the issue hasn't repeated. We have been in touch with Spotify regarding this. There is an update for the Spotify app on Android devices which should fix the issue. Regarding iOS devices, we have reported the issue to Spotify and are working on addressing the issue.
    Xander P

    Sonos | Customer Care | Contact Us

    Translate
    Show more replies
    Terms & ConditionsAccessibility statement