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Cwoods
Contributor I
Apr 23, 2019 1:48 PM UTC

Volume Randomly Increasing to Max

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
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    114 replies

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    blackrunwiz
    Trending Lyricist I
    Nov 15, 2019 4:51 PM UTC

    Oh, that’s interesting! I use the laptop most of the time to control Spotify, but yes, their Android widget randomly crashes and restarts. No idea whether it’s equally bad on an iPhone.

    Hi Bjørn

    Thanks for the reply.

    It does look like the Spotify widget but it's not on my home screen. I swipe down for various android settings and it's below that

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      Bjørn Larssen
      Lyricist III
      Nov 15, 2019 4:57 PM UTC

      I’m going to switch off my phone for a while and only use the laptop, then report back :)

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      podra
      Lyricist III
      Nov 15, 2019 4:57 PM UTC

      I’m suddenly experiencing the same MAXIMUM SONOS VOLUME on my 2 Sonos Play5 [Gen1] using Spotify. If I wasn’t deaf before, I sure as hell am now! It’s happened twice … and I won’t have it again … so my much loved Sonos devices are firmly switched off until I can be sure of avoiding a repeat episode. I’ve used Sonos boxes these for years without problems, so I’m really missing them.

      I’ll look at limiting the maximum Sonos volume [as suggested elsewhere in this thread although even random 50% volume could be problemmatic], and I’ll also submit a Sonos diagnostic. Unless I can get this fixed, I’ll be ditching Sonos or Spotify or both hard as I’ll find that! My planned purchase of a Sonos Move is also on hold!

      Translate
      blackrunwiz
      Trending Lyricist I
      Nov 15, 2019 5:11 PM UTC

      I’m going to switch off my phone for a while and only use the laptop, then report back :)

      Good idea! That might be equivalent to me using my old controller that sonos used to sell.

      If I use it to restart streaming from a Spotify playlist then I have no problem, unless I subsequently go to my phone.

      If/when that widgety thing starts on my phone then the volume will go maximum eventually, even without starting the Spotify app

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      blackrunwiz
      Trending Lyricist I
      Nov 15, 2019 9:10 PM UTC

      Diagnostics

      23rd October 2019 48662544

      28th October 2029 1434685313

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      Ryan S
      Ryan S
      Retired Sonos Staff
      Nov 15, 2019 9:16 PM UTC

      There’s a new Spotify app for Android available today, version 8.5.32.889, which should resolve this issue for people who have trouble with the volume ramping up when using Spotify direct control. If you’ve been having this issue, please make sure to update your Spotify app and test it out.

      If it’s still giving you trouble, let us know!

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      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        blackrunwiz
        Trending Lyricist I
        Nov 15, 2019 10:57 PM UTC

        Thanks Ryan,

        That update was 4 days ago but Spotify hadn't updated. I've got 8.5.32.889 now and I'm getting more optimistic it's a fix. The "widgety thing" is up, but the volume hasn't maxed out (yet).

        Thanks for the support here.

        There have been Spotify/Sonos problems mentioned on here for several years. Is this the first fix?

        I've ONLY suffered for, I guess, 6 weeks. Would it be churlish to suggest it's taken a ridiculous amount of time for Spotify to get their act together?

        (Maybe there have been different problems)

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        podra
        Lyricist III
        Nov 16, 2019 9:58 PM UTC

        I’m suddenly experiencing the same MAXIMUM SONOS VOLUME on my 2 Sonos Play5 [Gen1] using Spotify. If I wasn’t deaf before, I sure as hell am now! It’s happened twice … and I won’t have it again … so my much loved Sonos devices are firmly switched off until I can be sure of avoiding a repeat episode. I’ve used Sonos boxes these for years without problems, so I’m really missing them.

        I’ll look at limiting the maximum Sonos volume [as suggested elsewhere in this thread although even random 50% volume could be problemmatic], and I’ll also submit a Sonos diagnostic. Unless I can get this fixed, I’ll be ditching Sonos or Spotify or both hard as I’ll find that! My planned purchase of a Sonos Move is also on hold!

        I contacted Sonos who asked me to send a diagnostic … said they can identify the device causing the volume change …. unfortunately I’d switched my speakers off, which meant that the trace had gone. Sonos were helpful anyway … pointing out it was time I scrapped my old bridges and asking me to resubmit a diagnostic if the MAX Volume issue happens again. Meantime, setting my MAX VOLUME = 50% should reduce the impact of any recurrence. I’m back in business thankfully!

        Translate
        blackrunwiz
        Trending Lyricist I
        Nov 16, 2019 10:12 PM UTC

        I’m suddenly experiencing the same MAXIMUM SONOS VOLUME on my 2 Sonos Play5 [Gen1] using Spotify. If I wasn’t deaf before, I sure as hell am now! It’s happened twice … and I won’t have it again … so my much loved Sonos devices are firmly switched off until I can be sure of avoiding a repeat episode. I’ve used Sonos boxes these for years without problems, so I’m really missing them.

        I’ll look at limiting the maximum Sonos volume [as suggested elsewhere in this thread although even random 50% volume could be problemmatic], and I’ll also submit a Sonos diagnostic. Unless I can get this fixed, I’ll be ditching Sonos or Spotify or both hard as I’ll find that! My planned purchase of a Sonos Move is also on hold!

        I contacted Sonos who asked me to send a diagnostic … said they can identify the device causing the volume change …. unfortunately I’d switched my speakers off, which meant that the trace had gone. Sonos were helpful anyway … pointing out it was time I scrapped my old bridges and asking me to resubmit a diagnostic if the MAX Volume issue happens again. Meantime, setting my MAX VOLUME = 50% should reduce the impact of any recurrence. I’m back in business thankfully!

        Hi Podra,

        It would be interesting to know if you have the latest version of Spotify. Version 8.5.32.889 seems to have fixed it for us on Android, but I need to do more testing. We were out all day Christmas shopping, but it was fine this morning.

        If it's fixed we might think of another Sonos purchase to celebrate! We have really old stuff

        Translate
          podra
          Lyricist III
          Nov 16, 2019 10:48 PM UTC

          I’m suddenly experiencing the same MAXIMUM SONOS VOLUME on my 2 Sonos Play5 [Gen1] using Spotify. If I wasn’t deaf before, I sure as hell am now! It’s happened twice … and I won’t have it again … so my much loved Sonos devices are firmly switched off until I can be sure of avoiding a repeat episode. I’ve used Sonos boxes these for years without problems, so I’m really missing them.

          I’ll look at limiting the maximum Sonos volume [as suggested elsewhere in this thread although even random 50% volume could be problemmatic], and I’ll also submit a Sonos diagnostic. Unless I can get this fixed, I’ll be ditching Sonos or Spotify or both hard as I’ll find that! My planned purchase of a Sonos Move is also on hold!

          I contacted Sonos who asked me to send a diagnostic … said they can identify the device causing the volume change …. unfortunately I’d switched my speakers off, which meant that the trace had gone. Sonos were helpful anyway … pointing out it was time I scrapped my old bridges and asking me to resubmit a diagnostic if the MAX Volume issue happens again. Meantime, setting my MAX VOLUME = 50% should reduce the impact of any recurrence. I’m back in business thankfully!

          Hi Podra,

          It would be interesting to know if you have the latest version of Spotify. Version 8.5.32.889 seems to have fixed it for us on Android, but I need to do more testing. We were out all day Christmas shopping, but it was fine this morning.

          If it's fixed we might think of another Sonos purchase to celebrate! We have really old stuff

          Hi I have really old gen1 Sonos kit too. My partner have the latest version of Android Spotify 8.5.32.889 …. but I was using my iPhone when I experienced the MAX VOLUME problem -   Its on version 8.5.31.989 - that seems to be the latest available for iPhone, but perhaps there’s another version in the pipeline. Good luck with the shopping!

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