Volume Randomly Increasing to Max

Yup same here.  With no warning when streaming from Spotify I get 100% volume out of a pair of play 1s.  I live in an apartment and have had complaints from the neighbours as this happened whilst in the shower. I take care of my equipment and don't appreciate them being thrashed  uncommanded !  Please fix with Spotify .  Surely this is one of the most common configurations these days? They may sound great but  My word do they have some problems    Not good enough  . 

this has been happening to me, but today it's happening repeatedly. I play music from Spotify to any of my Sonos speakers and the the volume jumps to 100%.

Did we know if this is a Sonos bug or a Spotify bug?

And more importantly, is there a fix on the horizon?

From Spotify support:

"I've checked this and can see that our best tech folks are still looking in to this, sorry to keep you waiting. I understand this must be frustrating, but hopefully it shouldn’t be too much longer for a fix."

Your confirmation number is: 1066012021 

10:29AM GMT - Jumped again, not to max in the spotify app or Sonos app ( I do have the max vol set to 70%)

Apps open on the laptop but not in focus and I wasn’t at my desk

When I opened the Sonos app though it prompted for an update, so not sure if that’s a clue.

happened again 11:06AM - 825500862 -Same circumstance, not using them.

Latest update applied so didn’t fix it

Wow this is annoying this morning…

Summary:

10:29AM GMT - 1066012021 

11:06AM GMT - 825500862

11:13AM GMT - 1795524475.

11:17AM GMT - 478740751

Yeah I’m giving up logging it, it’s happening too frequently

Aye, after the last update the volume went all the way up between songs, and Björk’s ‘Innocence’ is not what you want blasted at you at full power without prior warning.

The real solution to this problem seems to be called Apple Music. I’ve been trying to keep away from it, but it looks like Spotify is bent on getting rid of me. This is neither the first nor the tenth big issue I had with Spotify in the last few years.

Hi everyone, we’re working with Spotify on this issue still. It’ll only come up when using the Spotify app to control Sonos, and not for all systems. I’ll let you know as soon as we’ve got more information to share on a resolution.

Thanks Ryan.  As annoying as it is it's good to know that we are at least being heard. There clearly need to be more collaboration on change control between sonos and its partners  especially spotify it would seem  

Happening to me too.  Have submitted a diagnostic, ID 1722275228.

I've noticed it seems to happen to me at the same time as the the small Spotify button menu appears the top of the android swipe down menu. I don't know the terminology. Maybe Spotify Connect.

So far swiping this away every time it appears seems to eventually stop it happening - at least until the next time I launch Spotify.

Time will tell if I'm right about this.

I can confirm it started a few weeks ago. It doesn't happen if I launch Spotify songs only using my old Sonos controller. But if I then use my phone, even without launching Spotify, it happens when Spotify Connect pops up

Oh, that’s interesting! I use the laptop most of the time to control Spotify, but yes, their Android widget randomly crashes and restarts. No idea whether it’s equally bad on an iPhone.