Contributor I

Volume Randomly Increasing to Max

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I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

Volume

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J

jacksoninho

Contributor III

I signed up to Spotify today and am getting the same issue referred to above when playing from Spotify, not from the Sonos app. Mine is jumping to around 50%, not great when the kids are in bed. Will be monitoring this thread.

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buzz

Grand Maestro

It would be helpful if users would submit a Diagnostic immediately after one of these events, then post the confirmation number here.

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Bjørn Larssen

Lyricist III

Done. 1275438742

Took about 20 minutes from pressing play to the volume jumping up. I’ve got the max level set to 20% or something, so it won’t show in diagnostics as 100% or anywhere near (I think, I don’t know how the logs work).

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Airgetlam

I’m not a spotify subscriber, so I don’t seem to be having this issue, but I’m wondering if you delete the Spotify app from your device, and only use the Sonos controller to access Spotify, does this issue still happen?

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Bruce

P

Penguin97

Lyricist I

Same thing has been happening to me as well! I went ahead and submitted diagnostics to Sonos. Gives me jump scares when it decides to jump to 100 %.

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C

Codefish

Lyricist III

Diagnostic id 794708529, although I've got the max volume set to around 50% but it still jumps up to that!

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M

mikeking85

Lyricist II

This issue is definitely getting worse.

I’ve got the sonos on pretty much all day, and it will happen between 5-10 times.

I will submit the diagnostics after each instance and add it to this thread. It’s happened twice in the last hour annoyingly.

That didn’t take long:

09:31GMT - 143635502 - On a laptop, spotify and sonos app’s open, multi screen set up and working on the other screen, volume went to max in spotify.

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Bjørn Larssen

Lyricist III

Aye, might start doing it every time it happens as well… it’s happening less, though. Because I listen to music less, especially in the evenings. Not sure whether that counts as a solution.

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S

sindreraanes

Lyricist III

Really annoying. Please fix this.

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pocstar

Lyricist II

looks like i’ll have to either throw out my Sono’s or unsubscribe to spotify. unsure of which one to do yet. My family thinks the house might be haunted with this random volume change.

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