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Cwoods
Contributor I
April 23, 2019

Volume Randomly Increasing to Max

  • April 23, 2019
  • 114 replies
  • 36759 views
I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
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    114 replies

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    jacksoninho
    Contributor III
    November 9, 2019

    I signed up to Spotify today and am getting the same issue referred to above when playing from Spotify, not from the Sonos app. Mine is jumping to around 50%, not great when the kids are in bed. Will be monitoring this thread. 

    buzz
    buzz
    Grand Maestro
    November 10, 2019

    It would be helpful if users would submit a Diagnostic immediately after one of these events, then post the confirmation number here.

    Bjørn Larssen
    Lyricist III
    November 10, 2019

    Done. 1275438742

     

    Took about 20 minutes from pressing play to the volume jumping up. I’ve got the max level set to 20% or something, so it won’t show in diagnostics as 100% or anywhere near (I think, I don’t know how the logs work).

    Airgetlam
    Airgetlam
    November 10, 2019

    I’m not a spotify subscriber, so I don’t seem to be having this issue, but I’m wondering if you delete the Spotify app from your device, and only use the Sonos controller to access Spotify, does this issue still happen?

    Bruce
    Penguin97
    Lyricist I
    November 11, 2019

    Same thing has been happening to me as well! I went ahead and submitted diagnostics to Sonos. Gives me jump scares when it decides to jump to 100 %.

    Codefish
    Lyricist III
    November 11, 2019

    Diagnostic id 794708529, although I've got the max volume set to around 50% but it still jumps up to that!

    mikeking85
    Lyricist II
    November 12, 2019

    This issue is definitely getting worse.

     

    I’ve got the sonos on pretty much all day, and it will happen between 5-10 times.

     

    I will submit the diagnostics after each instance and add it to this thread. It’s happened twice in the last hour annoyingly.

     

    That didn’t take long:

    09:31GMT - 143635502 - On a laptop, spotify and sonos app’s open, multi screen set up and working on the other screen, volume went to max in spotify.

      Bjørn Larssen
      Lyricist III
      November 12, 2019

      Aye, might start doing it every time it happens as well… it’s happening less, though. Because I listen to music less, especially in the evenings. Not sure whether that counts as a solution.

      sindreraanes
      Lyricist III
      November 13, 2019

      Really annoying. Please fix this.

      pocstar
      Lyricist II
      November 13, 2019

      looks like i’ll have to either throw out my Sono’s or unsubscribe to spotify. unsure of which one to do yet.  My family thinks the house might be haunted with this random volume change. 

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