Contributor I

Volume Randomly Increasing to Max

Forum|Forum|7 years ago
April 23, 2019
114 replies
36759 views

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

Volume

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nurunet

Contributor III

Had the same issue when using Spotify Connect to control my Sonos. Seemed to happen when Spotify had lost the connection to Sonos (maybe the app having been put to sleep by Android to save battery) and then reconnected.

I set up volume limits to 25-30%, and so far it does not seem to have happened again.

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Codefish

Lyricist III

I've started getting it this past 2 weeks on my phone when using Spotify and either my beam or play 1.

I've had it happen when going back into the Spotify application as well as when I've been using another.

Just done a little test where the apixation had been background for 15 minutes, switched applications back to it and the volume switcher in the Spotify application jumped to max and then back down to where it was before visually but the volume didn't change.

Android version 9. Patch PPWS29.116-20-11 from 1st September 2019.

Spotify app version 8.5.30.579 installed 29th October.

Ken_Griffiths

Perhaps try logging out and back into your Sonos Controller(s) in Settings/Accounts and do the same for the Spotify Service in Settings/Services and see if that perhaps fixes the issue.

J

jonny_chanook

Contributor I

For what it's worth, it keeps happening to me too. I've not been able to work out any pattern, but it is quite frustrating.

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vertu_godur

Contributor I

Same happening with my system. Submitted diagnostic to Sonos.

Has happened now last two nights at nidmight. Playing from Spotify but not through the app. Using alexa to start the music on Sonos so don't think it has anything to do with mobile apps more the Sonos / Spotify service.

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CayenneDan

Lyricist I

Terrifying when this happens and it happens to me all too often. Random. I may not even be in the room. For god’s sake don’t leave the room with it playing unless you live alone and in the country or you may very well be living alone soon enough.

PLEASE ESCALATE!

jgatie

Same happening with my system. Submitted diagnostic to Sonos.

Has happened now last two nights at nidmight. Playing from Spotify but not through the app. Using alexa to start the music on Sonos so don't think it has anything to do with mobile apps more the Sonos / Spotify service.

When you submit a diagnostic, you must contact Sonos and give the reference #, either in this thread or directly. A diagnostic without a reference # is going to be ignored.

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Bjørn Larssen

Lyricist III

+1. It started happening about 10 days ago, give or take. This is especially irritating as a week earlier I told the neighbour off for blasting music REALLY loud during the day. Then I suddenly found myself blasting music at super high volume (Play:1s might be small but boy they’re powerful) around midnight. (You’d be surprised how shocking it can be when Enya suddenly ROARS at you...) It’s been happening during the day as well. I just started this account, because the volume jumped up twice during one song. (Not Enya’s. ;) )

Streaming from Spotify, of course, via Spotify Connect. I’m so glad there is a volume limit in the Sonos app, now when it jumps to 100% it’s actually 25%.

I like the advice someone got given by Spotify, to delete the app. I think I might do exactly that.

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Brianakos

Contributor I

Same thing. Three times in the last five minutes. 2 x play:5 speakers grouped with a sub. Im going to have a heart attack!

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WilfridWong

Lyricist I

Same here. Happened a couple of times with my Samsung Tab S3. I am concerned that this will damage my Sono speakers. So loud. All the way to the max randomly.

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