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Cwoods
Contributor I
April 23, 2019

Volume Randomly Increasing to Max

  • April 23, 2019
  • 114 replies
  • 36759 views
I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
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    114 replies

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    mikeking85
    Lyricist II
    October 23, 2019

    Just had the same issue, using Spotify so definitely linked.

     

    I opened the sonos app to submit the diagnostics, and that stopped playback restarted then kicked the volume to 100%

     

    On the Move the max volume is mental so not ideal!!

    mikeking85
    Lyricist II
    October 23, 2019

    Just had the same issue, using Spotify so definitely linked.

     

    I opened the sonos app to submit the diagnostics, and that stopped playback restarted then kicked the volume to 100%

     

    On the Move the max volume is mental so not ideal!!

    This is definitely a Spotify issue, I’ve just set the limiter on the volume in the Sonos app, the Spotify jumped to Max in the spotify app, but only registered as 50% in the sonos app.

      Envoy202
      Lyricist I
      October 24, 2019

      And please add my voice to the chorus: starting earlier this week (around October 21, 2019), my Sonos started suddenly maxing out the volume at unpredictable intervals.  My partner and I sleep while playing a Spotify white noise playlist overnight.  Three times this week the volume suddenly zoomed up.  When this happened last, it was literally in the middle of the night -- we were not using our phones, we were not fiddling with controls, we had no apps open, we were not sending any voice commands (our system is linked with Google assistant).  Needless to say, it was a traumatic experience to be woken up in the middle of the night by an ear-puncturing blast of white noise!

       

      To the best of my knowledge, we have not changed anything in our system recently: no changes to set-up, no addition of speakers.  I haven’t been following closely if there have been recent changes to the iOS or Android apps.  

       

       

      scottkathe74
      Contributor I
      October 25, 2019

      I have a Beam in my living room and a stereo pair of Ones in my kitchen. This happened to me again last night while making dinner. It’s probably the fourth or fifth time since I set up my system that the volume maxed out. I got my system about a month an a half ago. I’m using Spotify but I might switch to Apple Music since this seems to be a Spotify issue. Has anyone had this happen with Apple Music?

      Scott

      Ryan S
      Ryan S
      Retired Sonos Staff
      October 25, 2019

      Hi everyone, we’re looking into this with Spotify as there may be an issue that can come up irregularly that causes the volume to change unexpectedly when using the Spotify app to control Sonos. If you notice this happening when you’re playing from a service other than Spotify, or when you’re using Spotify through the Sonos app, it may not be related to what we’re looking into. I’ll let you know when we hear more on that investigation.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        brodersalsa
        Lyricist I
        October 28, 2019

        I also have the same problems with volumes goes to max. Very annoying!

          scottkathe74
          Contributor I
          October 28, 2019

          I didn't have this problem over the weekend but I didn't use my Sonos very much. I did set volume limits to 60% as a work around. This is very annoying and if it isn't fixed I will probably switch to Apple Misic. 

           

          I contacted Spotify and they just told me to delete my app and reinstall. Not very helpful, I had just done that after wiping my iPhone and iPad. 

          nicknav
          Lyricist I
          October 30, 2019

          I am having a similar problem playing Spotify to my 2x IKEA Sonos speakers (grouped) from my iPad and pc with volume normalisation between tracks - it’s very random but I will set volume at 50% and the next song will drop volume to 30%, so I turn it up then the next song will blast at 80% and so on. 
           

          I have tried all the suggestions I’ve seen. Control volume thru Spotify, disable hardware/lock screen controls etc to no avail.

           

           

          djscurvy22
          Lyricist I
          November 6, 2019

          Same thing happening to me.  I think it’s triggered when my phone restarts the Spotify app from the background.  It’s an older phone running Android 6 Marshmallow and for whatever reason, as of earlier this year it will close out Spotify when the phone display shuts off and then restart it when I wake it up.  That’s annoying itself, but the volume blasting problem only started happening in the last few weeks.  I have to bolt up from wherever I am and literally run to hit the pause button on one of the units. 

          I unplugged my two Play 5s and plugged them back in, made sure both Spotify and Sonos were updated on both my phone and laptop, but for now I’m avoiding the Spotify app when playing on the Sonos because it feels like one of my ears that’s pretty close to the speaker when I sit at my desk has diminished hearing like when you go to a concert without earplugs….  Max volume seems like just an annoyance but it’s actually a health risk, please try to address ASAP!

          camillo777
          Headliner I
          November 6, 2019

          Hello

          I have the same problem here since some weeks.

          The Spotify app is changing Sonos volume.

          This was not happening before.

          I filed also an issue on Spotify community here but no answer yet:

           

          https://community.spotify.com/t5/Android/Android-volume-High-on-Spotify-Connect-and-Sonos/td-p/4848566

           

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