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Cwoods
Contributor I
April 23, 2019

Volume Randomly Increasing to Max

  • April 23, 2019
  • 114 replies
  • 36759 views
I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
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    114 replies

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    coronahol
    Lyricist I
    May 30, 2020

    Add us to the list! Our volume randomly jumps to max whilst listening to local radio through Tune in radio. Today it has just turned itself on at full blast! The radio wasn’t even on!

    Any help gratefully accepted! 

     

    Airgetlam
    Airgetlam
    May 30, 2020

    Did you read my post, two above yours?

    Bruce
      chris.lefler
      Lyricist I
      June 29, 2020

      This has been happening to me for years when listening to Spotify through Sonos.  Different speakers different iPhones… And Bruce I like your optimistic view of the world but it's not a remote under the couch cushion.  At this point I have just gotten good at pausing the music very quickly so I can close and reopen the apps. USUALLY that fixes.  In my experience Sonos support is a bunch of know it all tools with suggestions like Bruces that everything is user error.  I don't think they are going to worry about fixing it.  It's been happening since at least 2018 for me.  

      shermanscorner
      Contributor I
      July 1, 2020

      Happening to me, as well.  Didn’t start until I updated to Sonos 2 controller.  So annoying!  Again, why has this not been permanently fixed?

      BizzyB
      BizzyB
      Lyricist I
      August 18, 2020

      And me. I’m fairly new to Sonos products but it’s happened a couple of times now when using Spotify.

      theKingKong
      Lyricist I
      August 25, 2020

      Problems such as this just prove Sonos don’t care about its customers, have incapable support & engineering staff or both. This thread provides a simple reproducer yet Sonos have failed (for years) to act. To busy deprecating products they said they’d never deprecate I guess.. 

      Lee of London
      Lyricist I
      August 29, 2020

      I am experiencing this same problem. What a shock at 9.30pm. My neighbors are angry. I am upset. Playing music in Spotify. Set from Spotify to play in Sonos.  Went to sonos and volume was on very low and the switches shot up to 100% without touching them. I tried to reduce it and it kept shooting up to 100% volume. I think this is utterly pathetic that this issue has been going on for a year according to this board. Each of my iPad, sonos and Spotify are fully up to date apps wise. Sonos sucks sometimes  

       

       

       

      Airgetlam
      Airgetlam
      August 29, 2020

      As a guess, you gave someone access to your system earlier, and the continued to use the ‘Spotify Connect’ system that was connected to your speakers, and initiated a playback. Since the playback was on your system, and not local to them, they couldn’t hear it, and turned it up on their phone, trying to figure out why they couldn’t hear it. 

      This is an unfortunate side affect of the way the whole Spotify Connect system was set up by Spotify. Unless you ‘break’ other user’s connections to your Sonos by playing a non-Spotify source on your speakers, their Spotify will remain connected to your system, even though they’re not still on your Wi-Fi. 

      Bruce
      Lee of London
      Lyricist I
      August 30, 2020

      Er, no, Airgetium. That is not the case, as I live alone and it is a closed system. But thanks for your thoughts all the same.

      This was a true repeated error with the sliders rocketing up, even when I repeatedly turned them down they went straight back up: I saw as much and the volume went to maximum a few times in succession. Nothing to do with a competing user.

      This is some kind of conflict between spotify and Sonos 2. And again I am very upset by Sonos. I have had a number of problems over the years and wished I had bought a different system now.

      BizzyB
      BizzyB
      Lyricist I
      September 1, 2020

      I found this on the Spotify forums. May be of help for some, but I don’t think it’s going to help me as I use my TV remote to control TV volume on the Sonos Amp and don’t want to lose that.

      :link:  https://community.spotify.com/t5/iOS-iPhone-iPad/Volume-Control-w-Sonos/m-p/1700907#M77958

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