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Fritte77
Contributor I
August 20, 2021
Answered

unable to connect - going mad

  • August 20, 2021
  • 19 replies
  • 412 views

I have several sonos products and they come and go in the app. With the old router (apple extreme) it often didn’t show up at all. With the new router TP-link ax6000 it shows up but unable to connect. They are all stereo paired play 1(s). Newer speakers like move always work. We tried to re-add them (factory reset), give them static ips etc etc but no luck. So sick of how bud this works, invested alot of money in all these speakers and they hardly work. Running out of ideas. 

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Best answer by buzz

At least temporarily wire the “missing” units to get them online. Since there is something fundamentally wrong with your WiFi setup as far as the SONOS units are concerned, I suggest that you keep one or more SONOS units wired to your network after you get them to connect. You can go to Settings → System → About My System to display the units currently online. WM: 0 units are using the SonosNet mesh, WM: 1 units are using WiFi, and WM: 2 is a private 5GHz connection used for surrounds and SUB’s. MOVE is always WM: 1.

I prefer to use SonosNet, rather than WiFi. While the units are online you can verify that the WiFi credentials are correct.

Use different wireless channels for SonosNet and WiFi. Set your WiFi to use channel 1, 6, or 11 and use the 20MHz channels on 2.4GHz.

19 replies

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Fritte77Author
Contributor I
August 22, 2021

the TP-link Deco let’s you create different networks (SSIDs)  

 

yes but it doesn’t allow me to tweak channel setup.

You can add a SONOS BOOST as the wired unit.

yes but I don't want to buy something for 100euros to get my system to work as it already should.

el rubio
el rubio
August 22, 2021

so it back to basics then and figuring out your wifi setup - you mentioned the TP-link AX6000 and TP-link Deco, while these are powerful devices they may cause interference if wrongly configured - I would first make sure you have a single 2.4Ghz network, served by one DHCP server 

salu2.eu
Fritte77Author
Contributor I
August 22, 2021

so it back to basics then and figuring out your wifi setup - you mentioned the TP-link AX6000 and TP-link Deco, while these are powerful devices they may cause interference if wrongly configured - I would first make sure you have a single 2.4Ghz network, served by one DHCP server 

So its dualband on 2.4Ghz that is working perfectly for all other units than our Sonos speakers. You can not remove dual band. Some speakers work from time to time. The Deco doesn’t have many options unfortunatley but the upside is that you also can not configure something wrong. Not sure what could possibly be incorrect in my setup. 

el rubio
el rubio
August 22, 2021

you could turn off the Deco access points to check how SONOS behaves on the AX6000 router - if not already done, I would create the 2.4Ghz wifi network with a different name than the 5Ghz band

 
salu2.eu
Fritte77Author
Contributor I
August 22, 2021

you could turn off the Deco access points to check how SONOS behaves on the AX6000 router - if not already done, I would create the 2.4Ghz wifi network with a different name than the 5Ghz band

 

Thanks, I will try that as well but it defeats the whole purpose. I would like to have an access point obviously and the same name regardless which Ghz but I understand that its about narrow it down to understand where it goes wrong. 

ratty
ratty
August 22, 2021

Given the amount of time that’s been spent “going mad” over connection issues a Boost would have made sense. Time is money. 

Fritte77Author
Contributor I
August 22, 2021

Given the amount of time that’s been spent “going mad” over connection issues a Boost would have made sense. Time is money. 

Well it is a matter of principle, I will not spend even more money on something that is working so bad as my Sonos speakers. I don’t think I am the only one thinking that way and having these problems without being a network r****d. 

But also the last thing I need is another unit that consumes power and space for something that should already be working.

Disappointed that I choose this ecosystem as its to expensive to restart.

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

ratty
ratty
August 22, 2021

Given the amount of time that’s been spent “going mad” over connection issues a Boost would have made sense. Time is money. 

Well it is a matter of principle, I will sent spend even more money on something that is working so bad as my Sonos speakers. I don’t think I am the only one thinking that way and having these problems.

But also the last thing I need is another unit that consumes power and space for something that should already be working.

Feel free to defend that hill of principle. For me life would be too short to struggle.

Sonos units all prefer to remain on the same 2.4GHz channel (they communicate most efficiently peer-to-peer, especially in groups/pairs) and WiFi meshes frequently upset the apple-cart. They auto-select different channels, and sometimes attempt to band-steer devices onto 5GHz. 

By the way the power needs of the Boost are very modest: 2.3W. It can even be mounted flat on the wall.

    Corry P
    Corry P
    Sonos Staff
    August 24, 2021

    Hi @Fritte77 

    Welcome to the Sonos Community!

    Please check the “meshes” section of the following post for some important info:

    I hope this helps.

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