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Fritte77
Contributor I
August 20, 2021
Answered

unable to connect - going mad

  • August 20, 2021
  • 19 replies
  • 412 views

I have several sonos products and they come and go in the app. With the old router (apple extreme) it often didn’t show up at all. With the new router TP-link ax6000 it shows up but unable to connect. They are all stereo paired play 1(s). Newer speakers like move always work. We tried to re-add them (factory reset), give them static ips etc etc but no luck. So sick of how bud this works, invested alot of money in all these speakers and they hardly work. Running out of ideas. 

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Best answer by buzz

At least temporarily wire the “missing” units to get them online. Since there is something fundamentally wrong with your WiFi setup as far as the SONOS units are concerned, I suggest that you keep one or more SONOS units wired to your network after you get them to connect. You can go to Settings → System → About My System to display the units currently online. WM: 0 units are using the SonosNet mesh, WM: 1 units are using WiFi, and WM: 2 is a private 5GHz connection used for surrounds and SUB’s. MOVE is always WM: 1.

I prefer to use SonosNet, rather than WiFi. While the units are online you can verify that the WiFi credentials are correct.

Use different wireless channels for SonosNet and WiFi. Set your WiFi to use channel 1, 6, or 11 and use the 20MHz channels on 2.4GHz.

19 replies

buzz
buzz
Grand Maestro
August 20, 2021

Are you using any WiFi repeaters or mesh points? What are you using to control the SONOS system? Which SONOS products are in your system? Are any units wired to the network? If not, wire one or more SONOS units to the network as a test.

I suggest that you refrain from Factory Reset without further consult.

Fritte77Author
Contributor I
August 20, 2021

I use two of the above, one as router and the second as mesh repeater (connected by cable). There is a function in the router app to activate/disable free romaing meaning that units can seemless mesh. I have tried turning off and on with no success. Same problem.

not tried connecting by cable yet. 
in my system i have:

 

play 1 x 5 units. 4 setup as stereo pairs. only the non stereo unit is working most of the time. About the same age.

1 x move

2 x ikea bookshelf units - works on and off

 

appreciate the support
 

el rubio
el rubio
August 20, 2021

check if you are using the latest app version and it supports all you SONOS units - except for the Move, connect the SONOS devices by cable - check your network settings: disable network isolation and avoid using ‘guest’ networks

salu2.eu
Fritte77Author
Contributor I
August 20, 2021

No guest networks.

latest ios (s2) installed.

network cable is not really an optiin with almost all except for one.

buzz
buzz
Grand Maestro
August 20, 2021

Wire that one unit, if only as a test. Does the system function?

Fritte77Author
Contributor I
August 21, 2021

Wired one play1 in the livingroom and that works. Interestingly as its a steoro pair, both works (also the one still connect over wifi). 

buzz
buzzAnswer
Grand Maestro
August 21, 2021

At least temporarily wire the “missing” units to get them online. Since there is something fundamentally wrong with your WiFi setup as far as the SONOS units are concerned, I suggest that you keep one or more SONOS units wired to your network after you get them to connect. You can go to Settings → System → About My System to display the units currently online. WM: 0 units are using the SonosNet mesh, WM: 1 units are using WiFi, and WM: 2 is a private 5GHz connection used for surrounds and SUB’s. MOVE is always WM: 1.

I prefer to use SonosNet, rather than WiFi. While the units are online you can verify that the WiFi credentials are correct.

Use different wireless channels for SonosNet and WiFi. Set your WiFi to use channel 1, 6, or 11 and use the 20MHz channels on 2.4GHz.

Fritte77Author
Contributor I
August 21, 2021

Interesting, so by adding one speaker by wire they all move to sonosNet mesh? They are all WM: 0 besides the move. Where do you tweak channel for sonosmesh (edit: Found it!)? I would of course prefer to not add one by cable going forward. Not sure you can tweak the 2.4Ghz on the TP-link Deco but will give it a try.

el rubio
el rubio
August 21, 2021

the TP-link Deco let’s you create different networks (SSIDs)  

 
salu2.eu
buzz
buzz
Grand Maestro
August 21, 2021

You can add a SONOS BOOST as the wired unit.

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