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rlesperance
Avid Contributor III
October 22, 2023
Answered

Unable to add my Amp to the network ...

  • October 22, 2023
  • 93 replies
  • 2022 views

Hello,

Our Sonos system consist of 2 Boosts, 5 Connect Amp compatible with S2, 1 Amp and 1 Arc.  The Connect Amps are distributed in the home while the Arc and Amp are in the living room connected to our television.  Boosts are needed to extend the Sonos network.

I recently realized that a part of our home internet network was not working.  Some ethernet connections needed to be worked on.  I had to make changes in the wiring and the connections.

I suspect that part of my problems were created when adding a TP-Link Deco mesh system on my home network to have a better signal in all our home that is not ethernet wired entirely.

So I played around with all the wires and cables of our internet and Sonos networks.  When reconnecting everything, my Amp was not recognized anymore on my Sonos network and my Arc’s button were not responsive anymore.  I don’t know if the 2 problems are caused by the same problem.

So I tried very hard to have my Amp recognize by the network.  I also tried resetting it to factory settings many times with no success.  Later, it did recognize the Amp by was never able to add it to the Sonos system.  

This morning, I moved the Amp near my main Boost.  I reset it another time to it’s factory setting.  This time the Amp was recognized and added to the system, but Sonos said it was unable to add it to displayed configuration of the Sonos app.  I tried once more with no success.

Over the years, I never had problems configuring or making changes to my Sonos configuration with my older S2 compatible Connect Amp.  I never had any problem.  Everything was a breeze.  I was always surprised how simple the Sonos setup was taken care of.  

Since the newer Amp, configuration has been tricky, quite complicated and not straightforward anymore.  Is it my fault or caused by our more complicated internet network or is the new Amp more flaky, I don’t know.  One thing is sure, I have done a-lot of work and I am at the end of my personal options.

Can anyone help me going further fixing my 2 problems ?

Thanks in advance. 

 

 

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Best answer by rlesperance

Hello glad helpers …. I just wanted to make a follow up on my case.  Calling Sonos helped to focus on the hardware problem.  

The Sonos Amp was not connecting because it was blocked from the TP-Link Deco system.  Sorry to say that.  I don’t know why and how it was blocked but once unblocked, it simply joined the network smoothly and simply as all Sonos devices always did.  I learned that the Sonos Amp can self diagnostic iitself by displaying different color signals.  

I I had 3 blocked devices.  Not sure what they all were yet.  But now that they are unblocked, everything got back to Sonos normal and simplicity.  Even the Apple TV (salle familliale) connected to the Deco system.

Ken …  I also called Videotron.  I was able to have my other Apple TV (not shown on the diagram) joined the Deco network through B2 and thus could disable the repeater like you suggested.  I did not convert my ISP’s router to a bridge … yet.

So thanks again for being supportive.

 

P.S.  The diagram has been updated.

93 replies

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rlesperanceAuthor
Avid Contributor III
October 22, 2023


I have three quick questions…

  • What is the IR subnets first 2 octets - just so there is no confusion here ? 10.00
  • Did you personally set the LespeReeves SSID for your Deco WiFi ?  Cannot remember.  How can I know that ?
  • Also, then what is the IR WiFi SSID and your repeater SSID - I assume they are different as they are operating (it appears) on a different subnet?  The repeater is disconnected and I have rebooted the entire network/routers.  It should not be an issue actually.

 

Ken_Griffiths
Ken_Griffiths
October 22, 2023

So Deco is using 192.168.68.0/24 - so what subnet is your IR using?

Also what is IR’s SSID (I don’t really need its full SSID) - just enough to know that its different to your Deco SSID, which you said is named LespeReeves?

 

rlesperanceAuthor
Avid Contributor III
October 22, 2023

Does that help:

 

rlesperanceAuthor
Avid Contributor III
October 22, 2023

So Deco is using 192.168.68.0/24 - so what subnet is your IR using?

Also what is IR’s SSID (I don’t really need its full SSID) - just enough to know that its different to your Deco SSID, which you said is named LespeReeves?

 

My ISP told me that it’s network address would begin with 10.00.

    Ken_Griffiths
    Ken_Griffiths
    October 22, 2023

    Okay our posts keep crossing…

    Deco is SSID ‘LespeReeves’ and subnet 192.168.*.*  —> Note too that you have quite an unusual subnet mask (255.255.252.0) for a Home network setup??

    IR (ISP Router is SSID ‘ ??‘ and you think it’s subnet 10.0.*.* 

    Can you just quickly check it’s subnet and get its WiFi SSID too (both for the 2.4Ghz and 5Ghz bands) as that’s quite important.

    Which subnet and WiFi is your mobile controller device connected to? 

    rlesperanceAuthor
    Avid Contributor III
    October 22, 2023

    Okay our posts keep crossing…

    Deco is SSID ‘LespeReeves’ and subnet 192.168.*.*  —> Note too that you have quite an unusual subnet mask (255.255.252.0) for a Home network setup??

    I have no idea where it comes from.

    IR (ISP Router is SSID ‘ ??‘ and you think it’s subnet 10.0.*.* 

    That’s what my ISP told me this morning.  I saw my Apple TV connected to this network. See picture.

    Can you just quickly check it’s subnet and get its WiFi SSID too (both for tge 2.4Ghz and 5Ghz bands) as that’s important.

    How do I do that ?

    Which subnet and WiFi is your mobile controller device connected to ? 

    Does the picture below help you ?  I will delete these picture as soon as you see them.

     

     

    rlesperanceAuthor
    Avid Contributor III
    October 22, 2023

    I need 15 minutes break time. Sorry.

    rlesperanceAuthor
    Avid Contributor III
    October 22, 2023

    Do I still need to connect B2 to GES2 ?

    rlesperanceAuthor
    Avid Contributor III
    October 22, 2023

    Did you have a look to the pictures ?

     

    ratty
    ratty
    October 22, 2023

    Why on earth don’t you just wire the Amp to the second port of the Boost (B1)? It only needs to be a temporary connection. If even that doesn’t allow you to add it to the system there’s something really wrong. 

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