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rlesperance
Avid Contributor III
October 22, 2023
Answered

Unable to add my Amp to the network ...

  • October 22, 2023
  • 93 replies
  • 2022 views

Hello,

Our Sonos system consist of 2 Boosts, 5 Connect Amp compatible with S2, 1 Amp and 1 Arc.  The Connect Amps are distributed in the home while the Arc and Amp are in the living room connected to our television.  Boosts are needed to extend the Sonos network.

I recently realized that a part of our home internet network was not working.  Some ethernet connections needed to be worked on.  I had to make changes in the wiring and the connections.

I suspect that part of my problems were created when adding a TP-Link Deco mesh system on my home network to have a better signal in all our home that is not ethernet wired entirely.

So I played around with all the wires and cables of our internet and Sonos networks.  When reconnecting everything, my Amp was not recognized anymore on my Sonos network and my Arc’s button were not responsive anymore.  I don’t know if the 2 problems are caused by the same problem.

So I tried very hard to have my Amp recognize by the network.  I also tried resetting it to factory settings many times with no success.  Later, it did recognize the Amp by was never able to add it to the Sonos system.  

This morning, I moved the Amp near my main Boost.  I reset it another time to it’s factory setting.  This time the Amp was recognized and added to the system, but Sonos said it was unable to add it to displayed configuration of the Sonos app.  I tried once more with no success.

Over the years, I never had problems configuring or making changes to my Sonos configuration with my older S2 compatible Connect Amp.  I never had any problem.  Everything was a breeze.  I was always surprised how simple the Sonos setup was taken care of.  

Since the newer Amp, configuration has been tricky, quite complicated and not straightforward anymore.  Is it my fault or caused by our more complicated internet network or is the new Amp more flaky, I don’t know.  One thing is sure, I have done a-lot of work and I am at the end of my personal options.

Can anyone help me going further fixing my 2 problems ?

Thanks in advance. 

 

 

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Best answer by rlesperance

Hello glad helpers …. I just wanted to make a follow up on my case.  Calling Sonos helped to focus on the hardware problem.  

The Sonos Amp was not connecting because it was blocked from the TP-Link Deco system.  Sorry to say that.  I don’t know why and how it was blocked but once unblocked, it simply joined the network smoothly and simply as all Sonos devices always did.  I learned that the Sonos Amp can self diagnostic iitself by displaying different color signals.  

I I had 3 blocked devices.  Not sure what they all were yet.  But now that they are unblocked, everything got back to Sonos normal and simplicity.  Even the Apple TV (salle familliale) connected to the Deco system.

Ken …  I also called Videotron.  I was able to have my other Apple TV (not shown on the diagram) joined the Deco network through B2 and thus could disable the repeater like you suggested.  I did not convert my ISP’s router to a bridge … yet.

So thanks again for being supportive.

 

P.S.  The diagram has been updated.

93 replies

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Ken_Griffiths
Ken_Griffiths
October 22, 2023

Note too that SonosNet is a ‘hidden’ WiFi/Wired mesh network, exclusive to Sonos  - you should not see it yourself nor need to worry about it. You will certainly not need to connect your mobile to it, or be asked to connect the Amp to it during setup - it’s looking for your WiFi probably because it’s not finding the existing system.

Can you just clarify if LespeReeves originates from the IR WiFi adapters, or from DPH?

rlesperanceAuthor
Avid Contributor III
October 22, 2023

Yes … all Sonos devices show up as WM:0.

 

So we have…

IR —> DPH —> GES —> FB

…and the second Boost is also ’directly’ wired back to the same GES switch aswell. Is that correct? If so, that’s okay - but do you know which device is acting as the Sonos root bridge?

Just to also clarify …are the other two Deco ‘satellite’ Hubs wireless and am I correct to assume that nothing (Sonos) is wired to their Ethernet ports (hopefully) ?

 

IR —> Deco1 (D1) —> GES1 —> FB or Boost1 (B1)

                                     GES1 —> GES2 —> D2 —> B2

                                   

The wiring from GES1 goes to a second another TP-Link gigabit ethernet (GES2) before connecting to a second Deco device and then to the B2.

 

How do I know which device is acting as the Sonos root bridge ?

How do I remove the WiFi credentials from the Sonos App network settings ?

rlesperanceAuthor
Avid Contributor III
October 22, 2023

Can you just clarify if LespeReeves originates from the IR WiFi adapters, or from DPH?

 

In my iMac’s wifi settings , I see that the LespeReeves IP address begins with 192.168 ….  That would tell me that LespeReeves is connected to the DPH or D1 router.  It cannot be connected to the IR Wifi adapter/repeater.

 

Ken_Griffiths
Ken_Griffiths
October 22, 2023

Yes … all Sonos devices show up as WM:0.

 

 

IR —> Deco1 (D1) —> GES1 —> FB or Boost1 (B1)

                                     GES1 —> GES2 —> D2 —> B2

                                   

The wiring from GES1 goes to a second another TP-Link gigabit ethernet (GES2) before connecting to a second Deco device and then to the B2.

 

How do I know which device is acting as the Sonos root bridge ?

How do I remove the WiFi credentials from the Sonos App network settings ?

Plug the Boost (B2) into GES2 and don’t wire anything (Sonos) to the Deco Satellite (D2)

rlesperanceAuthor
Avid Contributor III
October 22, 2023

Plugging the B2 to GES2 would distance B2 from the Sonos devices it is suppose to extend the network.  Do I do that ? What am I suppose to experience ?

Ken_Griffiths
Ken_Griffiths
October 22, 2023

Can you just clarify if LespeReeves originates from the IR WiFi adapters, or from DPH?

 

In my iMac’s wifi settings , I see that the LespeReeves IP address begins with 192.168 ….  That would tell me that LespeReeves is connected to the DPH or D1 router.  It cannot be connected to the IR Wifi adapter/repeater.


I have three quick questions…

  • What is the IR subnets first 2 octets - just so there is no confusion here?
  • Did you personally set the LespeReeves SSID for your Deco WiFi?
  • Also, then what is the IR WiFi SSID and your repeater SSID - I assume they are different as they are operating (it appears) on a different subnet?
Ken_Griffiths
Ken_Griffiths
October 22, 2023

Plugging the B2 to GES2 would distance B2 from the Sonos devices it is suppose to extend the network.  Do I do that ? What am I suppose to experience ?

I would only worry about that if the next nearest Sonos device to B2 is more than 40 feet away on the other side of a wall - SonosNet should reach that far with its 2.4Ghz penetrating mesh signal.

rlesperanceAuthor
Avid Contributor III
October 22, 2023

On my mobile device, the Sonos app says that the Associated product’s IP address begins with 192.168.  That would mean that the B1 is connected trough D1.

Moderator edit: removed identifying information

    Ken_Griffiths
    Ken_Griffiths
    October 22, 2023

    Can I just clarify that you were not trying to setup the Amp with your iMAC computer S2 controller App - as you can only setup devices with a mobile device controller App - just thought I should highlight that, just in case.

    Ken_Griffiths
    Ken_Griffiths
    October 22, 2023

    Can I just clarify that you were not trying to setup the Amp with your iMAC computer S2 controller App - as you can only setup devices with a mobile device controller App - just thought I should highlight that, just in case.

    Ah ignore the above - our posts crossed - I see you are using an iPhone too. 👍

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