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Unable to add my Amp to the network ...

Forum|Forum|2 years ago
October 22, 2023
93 replies
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Hello,

Our Sonos system consist of 2 Boosts, 5 Connect Amp compatible with S2, 1 Amp and 1 Arc. The Connect Amps are distributed in the home while the Arc and Amp are in the living room connected to our television. Boosts are needed to extend the Sonos network.

I recently realized that a part of our home internet network was not working. Some ethernet connections needed to be worked on. I had to make changes in the wiring and the connections.

I suspect that part of my problems were created when adding a TP-Link Deco mesh system on my home network to have a better signal in all our home that is not ethernet wired entirely.

So I played around with all the wires and cables of our internet and Sonos networks. When reconnecting everything, my Amp was not recognized anymore on my Sonos network and my Arc’s button were not responsive anymore. I don’t know if the 2 problems are caused by the same problem.

So I tried very hard to have my Amp recognize by the network. I also tried resetting it to factory settings many times with no success. Later, it did recognize the Amp by was never able to add it to the Sonos system.

This morning, I moved the Amp near my main Boost. I reset it another time to it’s factory setting. This time the Amp was recognized and added to the system, but Sonos said it was unable to add it to displayed configuration of the Sonos app. I tried once more with no success.

Over the years, I never had problems configuring or making changes to my Sonos configuration with my older S2 compatible Connect Amp. I never had any problem. Everything was a breeze. I was always surprised how simple the Sonos setup was taken care of.

Since the newer Amp, configuration has been tricky, quite complicated and not straightforward anymore. Is it my fault or caused by our more complicated internet network or is the new Amp more flaky, I don’t know. One thing is sure, I have done a-lot of work and I am at the end of my personal options.

Can anyone help me going further fixing my 2 problems ?

Thanks in advance.

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Best answer by rlesperance

Hello glad helpers …. I just wanted to make a follow up on my case. Calling Sonos helped to focus on the hardware problem.

The Sonos Amp was not connecting because it was blocked from the TP-Link Deco system. Sorry to say that. I don’t know why and how it was blocked but once unblocked, it simply joined the network smoothly and simply as all Sonos devices always did. I learned that the Sonos Amp can self diagnostic iitself by displaying different color signals.

I I had 3 blocked devices. Not sure what they all were yet. But now that they are unblocked, everything got back to Sonos normal and simplicity. Even the Apple TV (salle familliale) connected to the Deco system.

Ken … I also called Videotron. I was able to have my other Apple TV (not shown on the diagram) joined the Deco network through B2 and thus could disable the repeater like you suggested. I did not convert my ISP’s router to a bridge … yet.

So thanks again for being supportive.

P.S. The diagram has been updated.

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R

rlesperanceAuthor

Avid Contributor III

I will call my ISP but the response time is quite long. So I am not sure actually about that answer.

My actual problem is more about having the Amp recognize but the Sonos network. All my other Connect Amp are up and running perfectly like they always have. The last culprit is the newer Amp. It worked before and I am not sure what is the add-on that broke that setup.

I will try, disconnecting temporarily the IR wifi repeater to see if that allows me to connect the Amp and, if reconnecting it later could be a possible solution.

The other problem is the unresponsive sound control buttons on the Arc, but, my guess, is that this problem is probably related to the tv set cables.

Ken_Griffiths

I need to perhaps mention one other thing to you at this stage …and that is you could choose to set the IR as your main router and put the Deco mesh hubs to operate in ‘Bridged AP’ mode instead, rather than ‘router mode’… effectively the Deco Hubs take over from your routers WiFi adapters and just handle the WiFi network around your home - again you would disable the router WiFi and all the deco hubs will become wireless access points.

In that type of setup your IR would be wired direct to the GES and you would hang a wired deco hub off that switch, but it would first need to be switched to ‘bridge mode’. All the deco hubs will then operate in the same way as wireless access points. They can be wired (preferably) back to GES, or left unwired, just leaving the one hub cabled.

Anyhow that’s a matter for you to think about - it means though that everything operates on one subnet only and all get their IP addresses from your IR DHCP server rather than the DOH acting as the router gateway for an embedded local network subnet.

As I say, it’s a matter for you to think about and consider.

Ken_Griffiths

I will call my ISP but the response time is quite long. So I am not sure actually about that answer.

My actual problem is more about having the Amp recognize but the Sonos network. All my other Connect Amp are up and running perfectly like they always have. The last culprit is the newer Amp. It worked before and I am not sure what is the add-on that broke that setup.

I will try, disconnecting temporarily the IR wifi repeater to see if that allows me to connect the Amp and, if reconnecting it later could be a possible solution.

The other problem is the unresponsive sound control buttons on the Arc, but, my guess, is that this problem is probably related to the tv set cables.

If your DPH is acting as a router, as I suspect - you’ve certainly wired it in that way between your IR and GES - then just ensure your mobile controller device is connected to the DPH WiFi and not your IR or Repeater WiFi - as that’s probably where the issue lies. (I suspect).

In fact in your mobile device network settings, it might be best to ‘forget’ the IR WiFi for the time being and just connect to the DPH WiFi only. Then try setting up the Amp from its factory state (flashing green status LED).

R

rlesperanceAuthor

Avid Contributor III

FYI … I have 3 Deco unit. The first one (FB) is wired to the second passing through 2 GES. The 3rd is connected to the 2nd through wifi. The Deco network has been very easy to setup and has been working has intended since day 1 without any problem .. that’s what I have experienced.

The second Boost is connected to the second Deco.

SonosNet seems to be using canal 6. That’s what I see in the Network item of the Sonos app on my iPhone. I understand that the Decos should not use canal 6 but only 1 or 11. I don’t know how to do that, but I will give it a try.

R

rlesperanceAuthor

Avid Contributor III

I moved the FB at least 1 meter away, disconnected the IP Wifi Repeater and rebooted all routers to reset the entire network.

I then tried to add the Amp another time. The Sonos app requested the code under the unit as it always does … but was eventually not able to add it. I tried 3 times with no success. I get this message:

“ A problem has occurred when trying to connect the Sonos Amp to your LespeReeves network. “

LespeReeves is our home network. Why didn’t it ask me to connect to Sonos’s network, the Canal 6 network ?

Ken_Griffiths

So we have…

IR —> DPH —> GES —> FB

…and the second Boost is also ’directly’ wired back to the same GES switch aswell. Is that correct? If so, that’s okay - but do you know which device is acting as the Sonos root bridge?

Just to also clarify …are the other two Deco ‘satellite’ Hubs wireless and am I correct to assume that nothing (Sonos) is wired to their Ethernet ports (hopefully) ?

Ken_Griffiths

I moved the FB at least 1 meter away, disconnected the IP Wifi Repeater and rebooted all routers to reset the entire network.

I then tried to add the Amp another time. The Sonos app requested the code under the unit as it always does … but was eventually not able to add it. I tried 3 times with no success. I get this message:

“ A problem has occurred when trying to connect the Sonos Amp to your LespeReeves network. “

LespeReeves is our home network. Why didn’t it ask me to connect to Sonos’s network, the Canal 6 network ?

Are your Sonos devices showing WM:0 (SonosNet) in your Sonos App ‘About My Sonos System’ - Also did you remove the WiFi credentials from the Sonos App network settings, as mentioned earlier? - only do that whilst all players are showing in your App.

R

rlesperanceAuthor

Avid Contributor III

I will get back …

LespeReeves is our home network. Why didn’t it ask me to connect to Sonos’s network, the Canal 6 network ?

Ken_Griffiths

Let me know if you are unable to do the things I mention to you, as each step maybe important to get the Amp up and running - I need feedback on the steps you take, (or skip) …or we might possibly be here a while,

Can you perhaps (at some stage) also double check that the Deco system is operating in router mode rather than ‘bridged AP’ mode, because if it’s the latter, then you have the PDH incorrectly wired to the network too.

Ken_Griffiths

I will get back …

LespeReeves is our home network. Why didn’t it ask me to connect to Sonos’s network, the Canal 6 network ?

I suspect it cannot see the SonosNet network - it might be on a different subnet, or perhaps more likely you might be running the setup in ‘mixed mode’ - That’s why I suggested earlier that you remove the WiFi credentials from your Sonos App network settings (whilst all devices were showing in the App) but only do this if all are WM:0 in the ‘About My Sonos System’, as discussed.

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