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Unable to add my Amp to the network ...

Forum|Forum|2 years ago
October 22, 2023
93 replies
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Hello,

Our Sonos system consist of 2 Boosts, 5 Connect Amp compatible with S2, 1 Amp and 1 Arc. The Connect Amps are distributed in the home while the Arc and Amp are in the living room connected to our television. Boosts are needed to extend the Sonos network.

I recently realized that a part of our home internet network was not working. Some ethernet connections needed to be worked on. I had to make changes in the wiring and the connections.

I suspect that part of my problems were created when adding a TP-Link Deco mesh system on my home network to have a better signal in all our home that is not ethernet wired entirely.

So I played around with all the wires and cables of our internet and Sonos networks. When reconnecting everything, my Amp was not recognized anymore on my Sonos network and my Arc’s button were not responsive anymore. I don’t know if the 2 problems are caused by the same problem.

So I tried very hard to have my Amp recognize by the network. I also tried resetting it to factory settings many times with no success. Later, it did recognize the Amp by was never able to add it to the Sonos system.

This morning, I moved the Amp near my main Boost. I reset it another time to it’s factory setting. This time the Amp was recognized and added to the system, but Sonos said it was unable to add it to displayed configuration of the Sonos app. I tried once more with no success.

Over the years, I never had problems configuring or making changes to my Sonos configuration with my older S2 compatible Connect Amp. I never had any problem. Everything was a breeze. I was always surprised how simple the Sonos setup was taken care of.

Since the newer Amp, configuration has been tricky, quite complicated and not straightforward anymore. Is it my fault or caused by our more complicated internet network or is the new Amp more flaky, I don’t know. One thing is sure, I have done a-lot of work and I am at the end of my personal options.

Can anyone help me going further fixing my 2 problems ?

Thanks in advance.

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Best answer by rlesperance

Hello glad helpers …. I just wanted to make a follow up on my case. Calling Sonos helped to focus on the hardware problem.

The Sonos Amp was not connecting because it was blocked from the TP-Link Deco system. Sorry to say that. I don’t know why and how it was blocked but once unblocked, it simply joined the network smoothly and simply as all Sonos devices always did. I learned that the Sonos Amp can self diagnostic iitself by displaying different color signals.

I I had 3 blocked devices. Not sure what they all were yet. But now that they are unblocked, everything got back to Sonos normal and simplicity. Even the Apple TV (salle familliale) connected to the Deco system.

Ken … I also called Videotron. I was able to have my other Apple TV (not shown on the diagram) joined the Deco network through B2 and thus could disable the repeater like you suggested. I did not convert my ISP’s router to a bridge … yet.

So thanks again for being supportive.

P.S. The diagram has been updated.

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rlesperanceAuthor

Avid Contributor III

Why on earth don’t you just wire the Amp to the second port of the Boost (B1)? If even that doesn’t allow you to add it to the system there’s something really wrong.

Whenever I wire a Sonos device to the network I get a message telling me to not connect any wired device. All my other Sonos devices are connected wirelessly.

Ken_Griffiths

Do I still need to connect B2 to GES2 ?

Yes it’s best to do that …

I am happy that you have somehow ‘accidentally’ split your LAN into two separate networks because the image from your Apple TV is definitely a different subnet and is showing a wired Ethernet connection. Your phone on the other hand, is on a completely different network subnet altogether.

So it’s certainly seems to me that a misconfigured network is "most probably" at the heart of the issue here.

What I still do not know are the details of your wireless network setup - you really need to access the router configuration pages and see what its wireless networks are doing and what it’s WiFi SSID names are for it’s WiFi. Assuming you have never changed them, then I guess you must already know what the SSID’s are, as it would be the WiFi name you were using with IR router prior to purchasing the TP-Link Deco mesh.

If you do not know, then you might need to study your router manual to see how to access that information but I can say that the routers web-page/login will probably be located at 10.0.0.1 on its subnet

ratty

Why on earth don’t you just wire the Amp to the second port of the Boost (B1)? If even that doesn’t allow you to add it to the system there’s something really wrong.

Whenever I wire a Sonos device to the network I get a message telling me to not connect any wired device. All my other Sonos devices are connected wirelessly.

That’s nonsensical. Sonos can have any number of wired devices. Can’t you ignore the silly message?

Ken_Griffiths

Why on earth don’t you just wire the Amp to the second port of the Boost (B1)? It only needs to be a temporary connection. If even that doesn’t allow you to add it to the system there’s something really wrong.

The OP has actually setup the Amp in the past when wired - it’s when they then try to run it wireless afterwards that he has had issues.. it seems quite clear now that the wired network (as can be seen from the Apple TV screenshot) is a different subnet to the WiFi network SSID "LespeReeves” being used by the iPhone mobile controller device - the user needs to switch their mobile controller devices to connect to the other WiFi network - sadly it seems they do not know the ‘other’ SSID, or how to access it - I don’t even know myself (yet) if the Deco WiFi and IR WiFi (incorrectly) have the same SSID.

Even when the Amp is setup here and working, it seems to me that the OP’s local network setup will still need looking at in detail, as it seems like it’s in a bit of a mess and certainly split across two subnets.

It might actually be best to call into Sonos Support and sort out these things over the phone to save all the toing and froing of posts here.

https://support.sonos.com/s/contact

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rlesperanceAuthor

Avid Contributor III

That’s nonsensical. Sonos can have any number of wired devices. Can’t you ignore the silly message?

Sonos does not proceed. Is says that my Sonos network is wireless and that I cannot have a wired device. Maybe it’s because I have old Connect Amps compatible with S2 along with a newer Amp.

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rlesperanceAuthor

Avid Contributor III

Do I still need to connect B2 to GES2 ?

Yes it’s best to do that …

Done. What do I do next ?

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rlesperanceAuthor

Avid Contributor III

What is OP ?

Ken_Griffiths

Do I still need to connect B2 to GES2 ?

Yes it’s best to do that …

Done. What do I do next ?

I’m happy to try to help as much as I can. Although you may need to give Sonos a call - but maybe next try plugging Boost 1 into your Primary Deco Hub and wait approx. 5 minutes for all devices to show in the App and then try adding the Amp again via "Settings/System/ ‘Add Product’ in your iPhone S2 App

Ken_Griffiths

What is OP ?

Opening Poster - er..’you’😀

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rlesperanceAuthor

Avid Contributor III

I thank you very much for trying and doing your best. I will give Sonos a call.

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