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Mascot Dec85
Avid Contributor I
January 31, 2020
Answered

System not showing in Spotify Devices

  • January 31, 2020
  • 20 replies
  • 1688 views

My Spotify app doesn’t allow me to connect to my Sonos system. 
All I get is the “Connect to a device” screen.
My Spotify account is connected to Sonos. 
My system is connected to the same WiFi as my phone.

 

Any ideas?
 

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      Best answer by Alex.L

      Whats your network setup like? Is this from multiple devices too?

      20 replies

      Show previous replies
      Mascot Dec85Author
      Avid Contributor I
      February 4, 2020

      App reinstalled. No differe

      Bull_Markets
      Lyricist II
      February 6, 2020

      I’m running into the same exact issue. For the first year I had the system, there was never a problem connecting to my sonos via spotify. Then one day it suddenly stopped working.

      The Sonos app connects to my speakers without any issues, but my Play 1 and Soundbar cannot be found in the spotify app.

       

      I’ve restarted the systems, my router, re-download the app and it’s been over 6 months with no solution

        Airgetlam
        Airgetlam
        February 6, 2020

        I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.

        I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.  

        Bruce
        Bull_Markets
        Lyricist II
        February 6, 2020

        Thanks, Bruce. I did that as well and unfortunately, the tech (on the phone) said everything looked normal and didn’t think anything was wrong since the Sonos app was able to connect/locate the speakers. I’m now in a bit of a pickle since I’m not sure if there are other methods I could try to fix this.

        Airgetlam
        Airgetlam
        February 6, 2020

        Unfortunately, I’m not a Spotify user, so I don’t have any personal experience from which to draw. Since the issue is coming from the Spotify app, and not the Sonos app, I’d try a few more things. First, I’d make sure the OS on your device is up to date. Then I would try deleting the Spotify app and rebooting the device before downloading a fresh copy to install. Finally, I’d be getting in touch with Spotify’s customer service, since the Sonos part seems to be fine. 

        Bruce
        Ryan S
        Ryan S
        Retired Sonos Staff
        February 6, 2020

        That’s odd, they should be able to help you figure out what’s causing the trouble. I hate to say it, but you might want to just call in again and talk to someone else. I’ll look into seeing about what might have happened on our end of things. This type of issue can come up with some network settings and devices, so that’s usually where we’d start with troubleshooting. Rebooting router is a good basic step, and then it gets more complicated as we have to check settings.

        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
          Bull_Markets
          Lyricist II
          February 6, 2020

          I appreciate everyone’s input. I will take another run at it this weekend.

          John B
          February 7, 2020

          And if none of the suggestions in the link I posted helps, here are a couple more from left-field:

          1. Disable Airplay on your device
          2. Do you have any non-Sonos Airplay-enabled devices?  Power them off and see if any difference.

          Disclaimer: I’m not optimistic about these suggestions and can offer no logical justification.  But how desperate are you?  And they aren’t noticeably weirder than some of the things that have worked for some users on the linked thread.

          Roel Janssens
          Roel Janssens
          Trending Lyricist I
          October 22, 2020

          I have somewhat the same issue :(

          Spotify app on Android and iOS works fine and lists all Sonos speakers.
          Spotify app on Windows laptop sometimes list Sonos speakers but usually not.

          Sonos app works fine on all devices and always lists all Sonos speakers.

          Everyting is on the same network.

           

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