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Mascot Dec85
Avid Contributor I
Jan 31, 2020 11:13 PM UTC
Answered

System not showing in Spotify Devices

My Spotify app doesn’t allow me to connect to my Sonos system. 
All I get is the “Connect to a device” screen.
My Spotify account is connected to Sonos. 
My system is connected to the same WiFi as my phone.

 

Any ideas?
 

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      Alex.L
      Alex.LAnswer
      Lyricist III
      Jan 31, 2020 11:44 PM UTC

      Whats your network setup like? Is this from multiple devices too?

      Previously a DJ & Radio Presenter. iOS & Android developer in my spare time. Setup: Move, Archer AX1500 with Raspberry Pi as DNS with AdGuardHome
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      20 replies

      Alex.L
      Alex.LAnswer
      Lyricist III
      Jan 31, 2020 11:44 PM UTC

      Whats your network setup like? Is this from multiple devices too?

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      Previously a DJ & Radio Presenter. iOS & Android developer in my spare time. Setup: Move, Archer AX1500 with Raspberry Pi as DNS with AdGuardHome
      Mascot Dec85Author
      Avid Contributor I
      Feb 3, 2020 11:44 PM UTC

      No iOS devices can find Sonos from the Spotify app. 

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      John B
      Feb 3, 2020 11:51 PM UTC

      Can you use Spotify through the Sonos app on those devices? I'm not saying you should do so, just to help troubleshoot. 

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      Mascot Dec85Author
      Avid Contributor I
      Feb 3, 2020 11:53 PM UTC

      Can you use Spotify through the Sonos app on those devices? I'm not saying you should do so, just to help troubleshoot. 

      Yeah, if I go into Sonos and search Spotify comes up and plays no problem. 

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      John B
      Feb 3, 2020 11:57 PM UTC

      That tells me plenty of things it's not! Which is useful. Have you tried just power cycling Sonos devices and phone?

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      Mascot Dec85Author
      Avid Contributor I
      Feb 4, 2020 12:02 AM UTC

      That tells me plenty of things it's not! Which is useful. Have you tried just power cycling Sonos devices and phone?

      Yeah, the whole system has been on and off and the phones also. 

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      Alex.L
      Alex.L
      Lyricist III
      Feb 4, 2020 10:36 PM UTC

      Whats your router? Got any extenders?

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      Previously a DJ & Radio Presenter. iOS & Android developer in my spare time. Setup: Move, Archer AX1500 with Raspberry Pi as DNS with AdGuardHome
      Mascot Dec85Author
      Avid Contributor I
      Feb 4, 2020 10:39 PM UTC

      Whats your router? Got any extenders?

      No extenders. The router is a service provider supplied one. No particular brand. I’ve had it for a few years and it has worked previously 

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      John B
      Feb 4, 2020 11:21 PM UTC

      It's hard to think of a reason why Spotify couldn't play that wouldn't also affect Spotify on Sonos. I assume you can play Spotify on the phone?

      Have you tried uninstalling and reinstalling the Spotify app? Could a router firewall be blocking Spotify?

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      Mascot Dec85Author
      Avid Contributor I
      Feb 4, 2020 11:27 PM UTC

      It's hard to think of a reason why Spotify couldn't play that wouldn't also affect Spotify on Sonos. I assume you can play Spotify on the phone?

      Have you tried uninstalling and reinstalling the Spotify app? Could a router firewall be blocking Spotify?

      I’ll try reinstalling the app but like I said, it’s happening on more than 1 handset. I certainly haven’t added any exclusions to the router 

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