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Dengiuske
Contributor I
Jan 18, 2021 6:58 PM UTC

Sub connection issue

I just received my new Sub (Gen3). I follow the complete procedure to connect it but at the last step the sub does not connect to the network. I receive the message to check if the network nama and password are correct.

I retype the password, but the system still fails to connect.

My ARC and 2 One satellites are working perfectly and i connected them in few seconds. Why is the Sub not working ?

thanks for your help !

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    Ken_Griffiths
    Ken_Griffiths
    Jan 18, 2021 8:23 PM UTC

    thanks a lot Ken. 

    i noticed that they are not reachable at this time of the day in my time zone. I hope I will be able to reach them tomorrow...

    Yes, as it’s a weekday, I think you should be fine.

    Hope you get it sorted.👍

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    Ken_Griffiths
    Ken_Griffiths
    Jan 18, 2021 8:34 PM UTC

    Just a couple of further things that have ‘just’ occurred to me - have you checked that the S2 App is upto date? - perhaps just check for any updates.

    Also some users here, in the not-too-distant past, have reported setup issues with Apple iOS 14.2 and problems with Apples “Private Address” feature. If relevant, then update your iDevices. 

    The “Private Address” feature can be ‘temporarily’ switched off in the Wireless connection properties in the iDevice "Settings/WiFi network”.

     

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    DengiuskeAuthor
    Contributor I
    Jan 18, 2021 8:49 PM UTC

    Everything is updated. I switched off the “Private Address” feature but the problem remains (I rebooted everything again).

    However, I managed to connect the Sub to my guest network. This means something I believe, but still I should be able to connect to my private network like the other 3 Sonos devices. Right ? 

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    Ken_Griffiths
    Ken_Griffiths
    Jan 18, 2021 9:02 PM UTC

    Everything is updated. I switched off the “Private Address” feature but the problem remains (I rebooted everything again).

    However, I managed to connect the Sub to my guest network. This means something I believe, but still I should be able to connect to my private network like the other 3 Sonos devices. Right ? 

    Well that points to a problem with the network, rather than the sub - can you perhaps describe/outline the network setup - type of router/switches etc?

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    DengiuskeAuthor
    Contributor I
    Jan 18, 2021 9:07 PM UTC

    I also noticed that my ARC connected to the private network is the only device with a static IP address. Is this normal ?

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    Ken_Griffiths
    Ken_Griffiths
    Jan 18, 2021 9:09 PM UTC

    In the Sonos App "Settings/System/Network/Networks” it will show you which WiFi networks are in use for your existing Sonos setup - perhaps see what that shows too. 

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    DengiuskeAuthor
    Contributor I
    Jan 18, 2021 9:10 PM UTC

    There is only 1 in use. Can I add more ?

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    Ken_Griffiths
    Ken_Griffiths
    Jan 18, 2021 9:12 PM UTC

    I also noticed that my ARC connected to the private network is the only device with a static IP address. Is this normal ?

    It will usually only have a static IP address, if you have reserved it in your routers DHCP reservation table - it’s actually a good thing to reserve all your Sonos product IP addresses - even moreso as the system grows larger as it will help with system reboots following Sonos updates.

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    DengiuskeAuthor
    Contributor I
    Jan 18, 2021 9:15 PM UTC

    The IP address was given automatically by the router

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    DengiuskeAuthor
    Contributor I
    Jan 18, 2021 9:17 PM UTC

    the private network is a tri-band and maybe this is creating the issue. As mentioned before, I am not keen to change the settings which are OK for all connected devices including the Sonos Arc + ONEs

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