Contributor I

Sub connection issue

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I just received my new Sub (Gen3). I follow the complete procedure to connect it but at the last step the sub does not connect to the network. I receive the message to check if the network nama and password are correct.

I retype the password, but the system still fails to connect.

My ARC and 2 One satellites are working perfectly and i connected them in few seconds. Why is the Sub not working ?

thanks for your help !

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Ken_Griffiths

There is only 1 in use. Can I add more ?

Only if you are using a Sonos ‘Move’ portable speaker.

Note: you can change the current wireless network by wiring one Sonos device to the router and switching the system over to SonosNet - then change the Wireless credentials in “Settings/System/Network/Wireless Setup"

To check a system is running in SonosNet mode goto ‘Settings/System/About My Sonos” and the wireless mode next to each device will show as WM:0 rather than WM:1 (which is WiFi mode)

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Ken_Griffiths

The Sonos products WiFi network requirements are shown HERE. The 2.4ghz band ideally needs to support 802.11 b/g for setup purposes, but presumably if it worked for the Arc then it should work for your sub too - that’s assuming you haven’t changed the settings.

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D

DengiuskeAuthor

Contributor I

I solved it ! I set my private network to single band (2.4GHZ), connected the Sub and then set back the previous settings (tri-band).

Thanks for your patience and support.

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Ken_Griffiths

Ah that’s good news - happy to have helped (a little) and glad you’ve got it sorted.👍

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