Contributor I

Sub connection issue

Forum|Forum|5 years ago
January 18, 2021
24 replies
407 views

I just received my new Sub (Gen3). I follow the complete procedure to connect it but at the last step the sub does not connect to the network. I receive the message to check if the network nama and password are correct.

I retype the password, but the system still fails to connect.

My ARC and 2 One satellites are working perfectly and i connected them in few seconds. Why is the Sub not working ?

thanks for your help !

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Ken_Griffiths

I would perhaps just reset it and try again and see if the issue persists. Note the 2.4Ghz SSID password is case sensitive.

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DengiuskeAuthor

Contributor I

Hi ken, thanks for your reply. I already reset both router and Sub many times.

I even reboot my iPhone and iPad...

Ken_Griffiths

Hi ken, thanks for your reply. I already reset both router and Sub many times.

I even reboot my iPhone and iPad...

Ah okay, I appreciate something is not quite right .. but did you try cabling it to the router just to see if that gets it setup?

Thinking ahead, if you can get the Sub setup (when wired), then you can perhaps submit a system diagnostic report and post it’s reference back here for Sonos Staff to perhaps take a look for you.

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DengiuskeAuthor

Contributor I

Hi, I also try that alternative but after a long wait the app says that it cannot find the sub.

I think that there a communication problem with my router, but I don’t want to change the settings since all the rest works perfectly.

Ken_Griffiths

Hi, I also try that alternative but after a long wait the app says that it cannot find the sub.

I think that there a communication problem with my router, but I don’t want to change the settings since all the rest works perfectly.

It might be your router is not able to allocate any further IP addresses - check the DHCP server settings.

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DengiuskeAuthor

Contributor I

DHCP server is enabled. Should I check anything else ?

Ken_Griffiths

DHCP server is enabled. Should I check anything else ?

...and are there addresses still available on the subnet? What are its parameters and how many devices are already connected?

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DengiuskeAuthor

Contributor I

the router supports up to 253 IP addresses. There are currently 13 devices connected.

Ken_Griffiths

I can’t see a reason - perhaps it’s best to contact/chat to Sonos Support and explain the things you’ve tried and see what they say. Here is a page link where you can contact them:

https://support.sonos.com/s/

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DengiuskeAuthor

Contributor I

thanks a lot Ken.

i noticed that they are not reachable at this time of the day in my time zone. I hope I will be able to reach them tomorrow...