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andrewong
Contributor I
May 15, 2021
Answered

Soundcloud - unable to add songs to queue

  • May 15, 2021
  • 21 replies
  • 1476 views

Hi, 

I’ve been having trouble playing songs from Soundcloud.

 

In the past 2 days, when I try to add a new song from Soundcloud, I get a message ‘unable to add songs to the queue’

 

Existing soundcloud songs in my playlist plays fine, just can’t add new ones.

 

I tried powering off all sonos components, and also power cycled my modem/router. 

No luck, still unable to add songs from soundcloud to my queue

 

Playing other services like mixcloud, is OK. 

 

Support Diagnostics sent 1406514248

 

Thanks

Andrew

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    Best answer by James L.

    Thanks for your patience, everyone. We can confirm that this issue has been resolved. If you continue to experience issues, please get in touch with our customer care team :slight_smile:

    21 replies

    Show previous replies
    tunderhi
    Lyricist I
    May 22, 2021

    Experiencing the same here. Super annoying. 

    RnROS
    Lyricist I
    May 23, 2021

    Add me to this list - can’t add songs to Sonos queue from Soundcloud stream, but can from Soundcloud likes.  

    Hope this is fixed soon as it used to work perfectly.

    SleepyRobot
    Trending Lyricist III
    May 23, 2021

    I’m having the same problem as everyone else. Weird thing is that i found a few new tracks in my stream that seem to be working but most are not. 

     

    -Edit- I van confirm with the observation from Wadded that if you like the track on Soundcloud itself (website or app) you can play it via the Sonos app.

    ClaytonRobertson
    Contributor I
    May 24, 2021

    ​​​​​​Plus 1 on this issue. Primary issue is not being able to add songs to the queue from the Stream option.

    mr-s1ngh
    Lyricist I
    May 24, 2021

    Hi,

     

    Same issue here :(

    Dan_Byrne
    Lyricist I
    May 25, 2021

    Same… ‘Liked’ tracks will play but nothing on ‘Stream’.

    James L.
    James L.
    Retired Community Staff
    May 25, 2021

    Hey folks,

     

    We’re aware of an issue affecting Soundcloud whereby attempting to start playback from the "Stream" and "Hot & New" containers, users are met with the error message "unable to add tracks to the queue" and subsequently can't start playback. Other areas of the Soundcloud service should not be affected. We are working with Soundcloud to resolve the issue, but don't have any further information to share at this time. 

     

    We’ll post an update here once the issue has been resolved or if there are any further updates to share.
     

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      Dan_Byrne
      Lyricist I
      May 30, 2021

      I’ve found a hack that is not ideal but gets music playing… You need to have a (just one) SONOS that has AirPlay and an Apple device with the SoundCloud app:

      SoundCloud app > Play stream > AirPlay to SONOS device > You can then ‘Group’ the speakers you want to play on (if it’s not the AirPlay speaker you want to use).

      Not ideal as it uses Bluetooth which has limitations.

       

      StevenM
      Lyricist II
      June 3, 2021

      Problem seems to be fixed i can play from the stream now

        James L.
        James L.Answer
        Retired Community Staff
        June 4, 2021

        Thanks for your patience, everyone. We can confirm that this issue has been resolved. If you continue to experience issues, please get in touch with our customer care team :slight_smile:

        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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