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andrewong
Contributor I
May 15, 2021
Answered

Soundcloud - unable to add songs to queue

  • May 15, 2021
  • 21 replies
  • 1476 views

Hi, 

I’ve been having trouble playing songs from Soundcloud.

 

In the past 2 days, when I try to add a new song from Soundcloud, I get a message ‘unable to add songs to the queue’

 

Existing soundcloud songs in my playlist plays fine, just can’t add new ones.

 

I tried powering off all sonos components, and also power cycled my modem/router. 

No luck, still unable to add songs from soundcloud to my queue

 

Playing other services like mixcloud, is OK. 

 

Support Diagnostics sent 1406514248

 

Thanks

Andrew

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    Best answer by James L.

    Thanks for your patience, everyone. We can confirm that this issue has been resolved. If you continue to experience issues, please get in touch with our customer care team :slight_smile:

    21 replies

    jo.hu
    Lyricist I
    May 15, 2021

    my Sonos setup is facing the same issues with Soundcloud since a few days… :(

      Wadded
      Contributor I
      May 16, 2021

      I 2nd that problem here too, specifically tracks that appear under the SoundCloud stream list.  If I like those same tracks via the Soundcloud app I can then add them to the queue under SoundCloud / Likes.  I’ve removed the soundcloud subscription from Sonos and readded still without success.

       

      The problem has been occurring for the best part of a week now I think.

       

        StevenM
        Lyricist II
        May 16, 2021

        I am having the same problem. For about a week bow i an unable to play any new songs from soundcloud. It always states unable to add to que. is there any update on how to fix this its pretty frustrating.

          andrewongAuthor
          Contributor I
          May 17, 2021

          Just got this issue escalated up via Sonos support - they were able to replicate the issue, so I suspect it might be a global thing

            Wadded
            Contributor I
            May 17, 2021

            Just got this issue escalated up via Sonos support - they were able to replicate the issue, so I suspect it might be a global thing

            Thanks for the update, that’s good news!

             

              Sp1ke
              Sp1ke
              Avid Contributor I
              May 17, 2021

              Also having this issue with Soundcloud “Unable to add to the queue”

              Good to hear that Sonos are now looking into it, also a thread regarding this in Ask a Question.

              Steve
                StevenM
                Lyricist II
                May 17, 2021

                Just got this issue escalated up via Sonos support - they were able to replicate the issue, so I suspect it might be a global thing

                Thanks for the update. Hopefully the problem will be fixed quickly.

                  Sp1ke
                  Sp1ke
                  Avid Contributor I
                  May 19, 2021

                  Just got this issue escalated up via Sonos support - they were able to replicate the issue, so I suspect it might be a global thing

                  Thanks for the update. Hopefully the problem will be fixed quickly.

                  Still not working here but I always have been impatient :wink:

                  Steve
                  stijn_2
                  Lyricist II
                  May 21, 2021

                  Same here, please fix soon.

                  StevenM
                  Lyricist II
                  May 22, 2021

                  Just got this issue escalated up via Sonos support - they were able to replicate the issue, so I suspect it might be a global thing

                  Thanks for the update, that’s good news!

                   

                  Any update in this issue? Im still having the same issue this is kinda making my home workouts not so exciting anymore trying to find another way to hear music to get pumped.

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