Contributor I

Answered

Sonos Radio account needs to be reauthorized

Forum|Forum|5 years ago
November 11, 2020
34 replies
13468 views

I can’t search for radio stations currently.

The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.

ive deleted and reinstalled the Sonos app but that hasn’t worked. Can anyone help? Very frustrating!

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Best answer by Smilja

With v12.2 it is no longer possible to remove Sonos Radio.

Guys, You need to update the speaker’s firmware as well, not only the Sonos app.

Update your Sonos speakers

Show previous replies

I

imadmax

Lyricist I

I have like 10 speakers and just unplugged 2 of them (they were right & left of a set) plugged them back and after they restarted, Sonos Radio is back there in Favorites and it works.

A

AlezzBlezz

Lyricist I

I had the same problem with apps & firmware up-to-date.

Unplug and replug my Beam did the trick. After I restarted the app, I could browse all Sonos stations again.

P

ProfMadrid

Lyricist II

I wonder if this has anything to do with it:

Sonos is now offering a premium subscription service in Sonos Radio HD.

https://appleinsider.com/articles/20/11/12/sonos-radio-hd-subscription-service-launches-with-high-definition-audio-curated-radio

L

luisc

Lyricist I

Hi people, I strolled through this forum and I tried one of the tips I found and that worked now:

unplug all Sonos speakers
plug them all back in
go into the app
re-authorize Sonos Radio

That worked for me, don’t know whether rebooting all speakers had any influence (could also be that Sonos fixed the general issue)

This worked for me!

W

WeiChun

Contributor I

Powering down 1 didn't work. Powered down 2 did the trick. Thank you.

U

User589541

Lyricist II

Unplugged my speakers then replugged them in - all working fine. Thanks.

J

jmattioni

Trending Lyricist I

I have a LOT of Sonos speakers and did not want to cycle power on all of them. I have only one set of Play1s that I used for Sonos Radio. I cycled power on those and it worked. Don’t know if you can just randomly choose one speaker to cycle power to fix it. Maybe.

H

Hammm Bacone

Lyricist I

SOLUTION that worked for me:

Unplugged one speaker….

waited a minute,

Plugged it back in…..

Sonos Radio now works (Note no “Reauthorize: prompt)

M

mandyp

Lyricist I

This is very frustrating. Re-added TuneIn and reverted all our radio stations to it.