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gozzy#1
Contributor I
November 11, 2020
Answered

Sonos Radio account needs to be reauthorized

  • November 11, 2020
  • 34 replies
  • 13468 views

I can’t search for radio stations currently.

The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.

ive deleted and reinstalled the Sonos app but that hasn’t worked. Can anyone help? Very frustrating! 

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    Best answer by Smilja

    With v12.2 it is no longer possible to remove Sonos Radio.

     

    Guys, You need to update the speaker’s firmware as well, not only the Sonos app.

    Update your Sonos speakers

    34 replies

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    Etienne63
    Lyricist I
    November 12, 2020

    Same in France, seems to be a Sonos Radio software glitch, not a hardware nor an app update issue.

    In Rome, Italy too!!!

      gozzy#1Author
      Contributor I
      November 12, 2020

      With v12.2 it is no longer possible to remove Sonos Radio.

       

      Guys, You need to update the speaker’s firmware as well, not only the Sonos app.

      Update your Sonos speakers

      Sorry how do I update speaker? I’ve got the Sonos app on my iPhone. The link suggests going to Settings and then System  but isn’t listed within Settings.

      gozzy#1Author
      Contributor I
      November 12, 2020

      This thread isn’t answered. I clicked on the tick by mistake and now can’t untick it!

      Starting to find Sonos very frustrating! Still no radio! 

      ringlord_oc
      Lyricist III
      November 12, 2020

      Hi it’s me, that “chap on twitter”.

      Sonos Support chat confirmed to me yesterday

      This is a bug we detected this morning. Our guys are working on it so id ask you to wait and try again tomorrow."

      However, today it is still not working.

      You can listen to radio stations via TuneIn, that is a workaround.

      Or if you know the direct stream URL of the radio station, you can also use that.

       

        garan
        Lyricist I
        November 12, 2020

        Still broken for me on both the desktop app on my Mac and on my iPhone. Have reverted to TuneIn

          ringlord_oc
          Lyricist III
          November 12, 2020

          Hi people, I strolled through this forum and I tried one of the tips I found and that worked now:

          • unplug all Sonos speakers
          • plug them all back in
          • go into the app
          • re-authorize Sonos Radio

          That worked for me, don’t know whether rebooting all speakers had any influence (could also be that Sonos fixed the general issue)

            Bellerofonthe
            Lyricist II
            November 12, 2020

            With v12.2 it is no longer possible to remove Sonos Radio.

             

            Guys, You need to update the speaker’s firmware as well, not only the Sonos app.

            Update your Sonos speakers

            the systems are up to date as well as the sonos s2 app but there is no option for deleting / resetting sonos radio

            Bellerofonthe
            Lyricist II
            November 12, 2020

            Hi people, I strolled through this forum and I tried one of the tips I found and that worked now:

            • unplug all Sonos speakers
            • plug them all back in
            • go into the app
            • re-authorize Sonos Radio

            That worked for me, don’t know whether rebooting all speakers had any influence (could also be that Sonos fixed the general issue)

            how to unplug the speakers?

              ringlord_oc
              Lyricist III
              November 12, 2020

              how to unplug the speakers?

               

              Just unplug the electrical power from the wall socket, make sure all Sonos devices are powered down before plugging them back in.

                Bellerofonthe
                Lyricist II
                November 12, 2020

                how to unplug the speakers?

                 

                Just unplug the electrical power from the wall socket, make sure all Sonos devices are powered down before plugging them back in.

                it worked out!! thanks

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