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gozzy#1
Contributor I
November 11, 2020
Answered

Sonos Radio account needs to be reauthorized

  • November 11, 2020
  • 34 replies
  • 13468 views

I can’t search for radio stations currently.

The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.

ive deleted and reinstalled the Sonos app but that hasn’t worked. Can anyone help? Very frustrating! 

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    Best answer by Smilja

    With v12.2 it is no longer possible to remove Sonos Radio.

     

    Guys, You need to update the speaker’s firmware as well, not only the Sonos app.

    Update your Sonos speakers

    34 replies

    feedthegoat
    Lyricist I
    November 11, 2020

    Ditto, same issues. I updated the Sonos app this morning - I had no choice - and no radio and received the ‘unable to reauthorize sonos radio account’ message.  I then deleted the app, re-installed, same issue/error. Any idea how this is brought to the attention of Sonos? 95% of my Sonos use is radio; without access to radio stations, no point having Sonos. 

      Kargo9
      Lyricist II
      November 11, 2020

      Same here!! So frustrating because most of my use is radio 

        feedthegoat
        Lyricist I
        November 11, 2020

        TuneIn works. ‘Sonos Radio’ is down and they - Sonos - know about it (if a chap on twitter is to be believed; he told me about TuneIn….).

          stephenk24
          Lyricist I
          November 11, 2020

          Same issue for me, hope it is temporary.

          controlav
          controlav
          Lead Maestro
          November 11, 2020

          Reinstalling the app changes nothing, as the config is in the speakers.

          Instead Remove the Sonos Radio service using the app, then try re-Adding it back. That will cause the authorization token to be refreshed.

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
            Smilja
            SmiljaAnswer
            November 11, 2020

            With v12.2 it is no longer possible to remove Sonos Radio.

             

            Guys, You need to update the speaker’s firmware as well, not only the Sonos app.

            Update your Sonos speakers

            »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
              Kargo9
              Lyricist II
              November 11, 2020

              Everything is up to date for me, problem is with their server/software I believe

                Smilja
                Smilja
                November 11, 2020

                @Kargo9, Restarting the router, afterwards the Sonos speakers (one by one) might help.

                »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
                jbweiler
                Lyricist I
                November 11, 2020

                Same in France, seems to be a Sonos Radio software glitch, not a hardware nor an app update issue.

                PreFerment
                Lyricist I
                November 11, 2020

                “Sonos Radio account needs to be reauthorized” still a problem.  Tried removing Sonos Radio and now can’t add it back.  Nothing wrong with the rest of my LAN.  This problem started after performing the mandatory update when I signed in this afternoon.  I expect better from a premium product.

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