Sonos One disconnecting from WiFI

Bruno92,

Not sure why you’ve posted the same post twice, but just to say I don’t have the iPhone 11, but do use the iPhone XR and iPad with iOS 13.3 and those devices are working fine here with the 'Move’ Bluetooth etc.

That was a mistake. I corrected a word and for some reason it duplicated the email.

Wifi interference issues? ... I have 20+ Sonos devices about the Home and have chosen to run them on the Sonos STP wireless protocol. Some strategic devices are wired to reduce interference that appears around the units in the Sonos Network Matrix, but most run on a wireless signal. 

Only a webcam and IoT electric plugs are wireless, everything else at home is wired. I have less speakers that you, 7 only. Also, I don't want to get into a STP framework. I left the PC to Mac to spare my time in technical matters.

I have set the SonosNet channel to sit 5+ channels away from the routers non-overlapping 2.4ghz chosen channel, which I fixed, post WifiInfoView scan of my locality, as it’s nice/helpful to understand the neighbouring channels that exist from the neighbours. Note these will change, from time to time, as neighbours do like to reboot their auto-channel-selecting WiFi routers. 

I did the same thing with another tool, WiFi Explorer. 

Wifi credentials are not stored in my Sonos App (Network/Wireless Setup), as recommended by the members in this community and I have placed the Sonos ‘Moves’ onto my 5ghz WiFi Band to prevent fallback to 'mixed mode', which those speakers may allow, as they are unable to run on SonosNet (which is obviously a good thing for all moveable nodes accessible in an STP environment).

Not relevant for me because I do not own a Move speaker.

I tend to run most non-Sonos products on the 5ghz band where practical and ensure there is good distance between Wireless enabled products.

Same here. However most if not all home devices certified HomeKit are still on 2.4Ghz. I am waiting impatiently for WiFi 6 devices.

Of course many folk don’t go to such an extent to reduce there own WiFi interference for Sonos purposes and are often quite happy that their home non-Sonos wireless network devices have good access to the internet and they think that’s all there is to it, but in fact the notion that everything else is working fine on a home Network has nothing at all to do with the WiFi interference that Sonos Staff, or the community members here often talk about.

Yes maybe. However I have friend who won Devialet and Cambridge speakers and they don't have any issue at all. I wondering why...

There is plenty of good advice from both the Staff and experienced members in this community here and it’s quite easy to follow their advice if you can find a bit of 'downtime' to read those things. I have learned a lot myself from reading many of the often highlighted threads here ...and for a good number of years now, my fairly large Sonos system has remained extremely stable and trouble-free.

 I took more time that I should have. 2 weeks with Twitter support and 2 months with the telephone one is not what I will call a lot of downtime.

Also, remember that the problem is ONLY with SONOS ONE. Not issue at all with my other devices.

Finally I got another speaker, and let’s cross the fingers, the problem seems to have disappeared. 

Hi there, having similar connectivity issues. Google Nest mesh Wifi, Android OS etc.
Diagnostic report # 640042392.

Thanks

It's quite likely caused by the google hubs automatically channel hopping. See this link perhaps about wiring a sonos device to thd main google hub and running the system on a sonosnet signal instead …

https://en.community.sonos.com/troubleshooting-228999/airplay-issues-6831275#post16404300

Thanks for the reply. So If I have read things correctly, my only option is to use my Sonos One while it it plugged into my Google Nest Router via ethernet cable?  That would be useless as my router is on a different level of my house from where I want to use my Sonos. It’s really too bad that Sonos couldn’t figure out an easy fix for using this device with Google’s WiFi setup. If I can’t figure this out I’ll have to try to get my money back and move on from using Sonos products. :-(

For situations when the Sonos device(s) are not near the router hub, Sonos offers the Sonos Boost as a less expensive wired unit.  See here:

Sonos Boost