Contributor I

Sonos One disconnecting from WiFI

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I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?

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A

Anonymous

Hey @Mark_124 . Thanks for the post.

When the one speaker is taken out, does the system return to normal reliability?
What about what that new Sonos One is hardwired to either the router or the connected Boost?

Additionally, are you running any additional routers, extenders, or switches in addition to your router? If so, would you be able to provide me with the make/model for those units?

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colin.aitken77

Lyricist I

I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?

Hi paso1129,

Welcome to the community. Can submit a diagnostic report while your Sonos One is connected and showing in the app? Reply with the confirmation number and I'll take a look.

I'm having the same issue. Here is my diagnostic number is 698160197 . Can you tell me what my issue might be please.

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A

Anonymous

Hi @colin.aitken77.

It looks like your controller is not able to connect with the Sonos system.

Is there any Sonos players hardwired into the router?

If not, I would like you to hardwire a Sonos player and let me know if the system comes back up.

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Lewiis

Lyricist I

Hi same problem. My Sonos One and Beam both disapear from the app after a few hours. I reset the wifi and they come back for a while and disapear again.

757139549

thanks for you help.

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Anonymous

Hi @Lewiis.

Having Sonos players dropping and returning once the router is rebooted usually points in the direction of a network issue.

Do you have two routers/networks? If so, are they given the same network name?

May I also get the make/model of the routers, modem, WiFi boosters, access points, and switches that may be present in your network?

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Lewiis

Lyricist I

Thank you Adam, all other devices works properly. Tv, laptop, cells, etc.

Router is zyXel EMG2926-q10a

it has a 2.4ghz and a 5ghz

modem is hitron cda-res

no switch, additional access point or booster.

Before I experienced the problem, I had a similar modem and router.

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A

Anonymous

Is there any Sonos players hardwired into the router?

If not, hardwire one of the players into the router and let me know if the system comes back up.

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Lewiis

Lyricist I

Only the one plugged in comes back.

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Anonymous

Got it. Reboot the other players. The rest should appear.

Moving forward, I would like to make sure that the speakers do not drop when one is hardwired.

After rebooting the other players, please submit another diagnostics so I may take a look .

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Lewiis

Lyricist I

Interesting.. it’s back after the reboot

468551374

I’ll reach out if I lose it again. If not thank you so much! Excellent support.

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