Sonos One disconnecting from WiFI

I am having the same issue. Only started this week. Is fixed by turning the speaker off and back on. This is with 2 different WiFi routers and 2 different Internet companies.

Diagnostics run on the ticket bellow
Your confirmation number is: 1369611841

@BarCar Thanks for the report. Your Google Wifi system is running its wireless access points on different wireless channels. This makes it hard for your Sonos units to stay connected and in sync. It seems Google Wifi does not allow you to manually set wireless channels for its access points. It would be a good idea to switch your Sonos system over to the Sonos mesh network configuration by wiring on speaker or Boost into the main Google hub. This will put your speakers on their own wireless network which can run on its own wireless channel. Try that, then send along a new diagnostic report if any issues remain.

@thefalconsok In your report I see that there is quite a bit of wireless interference showing up. This is likely due to wireless networks nearby which are running on the same channel as your own. Try changing your wireless network's channel over to 11, which is less crowded in your area.

Thanks @Jeff S

One of my Ones is near the main Google hub so I’ll use that rather than a boost. Can you remind me, is mesh now functionally equivalent to wifi? I have a playbar with surround - does that work ok on mesh?

Thanks @Jeff S

One of my Ones is near the main Google hub so I’ll use that rather than a boost. Can you remind me, is mesh now functionally equivalent to wifi? I have a playbar with surround - does that work ok on mesh?

The Playbar and surrounds will work just fine over the mesh setup. Essentially what happens is that the Sonos speakers create their own wireless network instead of connecting through the Google Wifi. Each speaker communicates wirelessly with another speaker, and the whole Sonos system communicates with the rest of your network through the speaker wired into your Google hub.

@Jeff S, I added a wired Boost and am now on SonosNet. I’ll see how it goes longer term but I just had a brief single player drop out.

if you can look at diagnostic 481703664 I would appreciate it. The Bedroom player dropped audio briefly for about 30 seconds.

Thanks for the update. The data isn't getting to the bedroom unit fast enough. Does this unit drop out when playing on its own? How about with a smaller group of speakers? You might try repositioning that speaker so it isn't near other electronics, or too close to a wall that might have power lines inside.

I’m having the same issues. I have 4 Sonos One speakers...two in our loft that are stereo paired, one in the living room, and another in my office. The office One will disconnect and disappear from the Sonos app constantly. I have to unplug and plug back in for things to get back to normal. However, now the living room One started doing the same thing today. I submitted diagnostics, report 504151296. Please let me know what’s going on. Both of the One speakers I’m having trouble with are Gen 2 units. The other two speakers in the loft that have been completely fine are both Gen 1.

@BroughtB Thanks for sending in the report. It looks like there is some wireless signal loss between your stereo paired speakers. This is likely due to wireless interference from a couple nearby networks running on the same wirelesses channel as your own. Try changing your router's wireless channel to 1 or 6 and see if that helps.

@BroughtB Thanks for sending in the report. It looks like there is some wireless signal loss between your stereo paired speakers. This is likely due to wireless interference from a couple nearby networks running on the same wirelesses channel as your own. Try changing your router's wireless channel to 1 or 6 and see if that helps.

Thanks, Jeff. So the problem I’m having with the other two speakers is related to signal loss from the two speakers that haven’t had any issues at all?

@BroughtB Thanks for sending in the report. It looks like there is some wireless signal loss between your stereo paired speakers. This is likely due to wireless interference from a couple nearby networks running on the same wirelesses channel as your own. Try changing your router's wireless channel to 1 or 6 and see if that helps.Thanks, Jeff. So the problem I’m having with the other two speakers is related to signal loss from the two speakers that haven’t had any issues at all?

I don't see the office unit in the report. Wireless communication errors between speakers are likely caused by the same thing. Did changing the router's channel help?