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paso1129
Contributor I
April 5, 2019

Sonos One disconnecting from WiFI

  • April 5, 2019
  • 74 replies
  • 18152 views
I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?
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    74 replies

    Jeff S
    Jeff S
    Retired Sonos Staff
    April 10, 2019
    I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?

    Hi paso1129,

    Welcome to the community. Can submit a diagnostic report while your Sonos One is connected and showing in the app? Reply with the confirmation number and I'll take a look.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    andrew alken
    Contributor I
    July 1, 2019
    Is there any update on this, it keeps happening to me too
      Airgetlam
      Airgetlam
      July 1, 2019
      Did you act on the request in the previous post to yours?
      Bruce
      andrew alken
      Contributor I
      July 1, 2019
      No, I wasn't sure if there was a set solution
      Airgetlam
      Airgetlam
      July 1, 2019
      The problem is that there are multiple potential solutions, so without knowing the very specifics of your particular situation, it's hard to tell.

      There's no silver bullet when dealing with a network. Too many potential things can go wrong. Submit that diagnostic, Sonos should be able to see what's going on.
      Bruce
      andrew alken
      Contributor I
      July 2, 2019
      The diagnostic report number is 865545516
      Jeff S
      Jeff S
      Retired Sonos Staff
      July 2, 2019
      The diagnostic report number is 865545516

      Hi Andrew,

      Thanks for sending in the report. Your report had some formatting errors in it making it hard to read. This usually happens when there is some signal loss between your Sonos components, preventing a full diagnostic log. Please run through this guide, which covers the most common causes of dropped players.

      If that doesn't help it would be a good idea to give us a call. Our phone team can help troubleshoot this issue live. Our phone number and hours are found here.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Pokermike
      Lyricist I
      July 21, 2019
      I’ve been having the same problem for a while. Setting static DHCP leases for my Sonos speakers fixed the issue for about a month. I just submitted diagnostic report 1833384905.
      plygrnd.net
      Lyricist I
      July 22, 2019
      I'm also having this issue. Sonos One connected via Google WiFi. Diagnostic report is 1159684573.
      BarCar
      Avid Contributor I
      September 14, 2019
      I’m also having this with multiple Sonos One devices randomly dropping off Google WiFi. No other connectivity issues. PlayBar, Sun and Play:1 are all fine.

      Diagnostic 44806762 is after I rebooted a disconnected player.
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