Contributor I

Sonos One disconnecting from WiFI

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I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?

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E

Emzee

Lyricist I

Same issue. My Play:3 is losing the network. Diagnostic 1591236641. Thanks

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ywleong

Lyricist I

Same problem here with my Sonos One, thanks. Diagnostic number is 262528810.

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nate31007

Lyricist I

I am having a similar issue. Please advise.
1040117828

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Jeff S

Retired Sonos Staff

Same issue. My Play:3 is losing the network. Diagnostic 1591236641. Thanks

Hi there,

In your report I see that there are many wireless communication errors showing up. This is likely due to the high number of nearby networks. Your wireless network is on channel 1, which is very crowded. Try switching your router over to wireless channel 6 or 11 and see if that helps.

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Jeff S

Retired Sonos Staff

Same problem here with my Sonos One, thanks. Diagnostic number is 262528810.

Thanks for sending in the report. I see a few problems. First, the wireless on your Playbase has been manually disabled. This prevents your surround speakers from communicating with the Playbase. Please re-enable the wireless on your Playbase.

Next, there is quite a bit of wireless interference showing up. Try changing the wireless channel your Sonos system is using.

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Jeff S

Retired Sonos Staff

I am having a similar issue. Please advise.
1040117828

I see that your system is having a hard time communicating due to interference from nearby networks running on the same wireless channel as your router. Try changing your router's wireless channel to 11, which is much less crowded.

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A

austincjacobs

Lyricist I

Same issue here. Was connected to wifi just fine. Then stopped working and won't connect again. 674072174

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Jeff S

Retired Sonos Staff

Same issue here. Was connected to wifi just fine. Then stopped working and won't connect again. 674072174

Thanks for sending in the report. I can't see any information from your Sonos system as the app is not connected. I do notice that your phone is connected to a guest network. Often times guest networks have limited connectivity, allowing for internet access, but not communication between devices like your computer and speakers. Do you have a main wireless network you usually connect through? Try that and see if you can get connected to your Sonos system.

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C

CamC

Lyricist I

I'm having a similar issue - diagnostic report 222600708

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Notafan

Lyricist I

I'm having the same issue. I've tested my wifi speeds and there are no issues, my other apps work fine, but the Sonos app is constantly disconnecting and saying it can't find my wifi. This is extremely frustrating, as Sonos is essentially useless.

Diagnostic 1352841326

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