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zBernie123
Chromatic Producer I
Sep 10, 2025 5:25 PM UTC
Answered

Sonos Connect Gen 1 and lots of static

I have two Sonos Connect Amp Gen 1 connected to a pair of KRK Rokit 5” and 8” speakers.  In both cases, there is LOTS of static coming from both speakers.  I paid $40 for two double shields RCA cables, and the static persists.  I’ve read a LOT of threads with people complaining that these Connect Amps produce static.  I’m 99% certain that the issue is with the Sonos Connect Amps, but thought I would ask regardless if anything can be done to eradicate the static.

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Stanley_4
Stanley_4Answer
Grand Maestro
Sep 10, 2025 6:14 PM UTC

Play some music that has the static, submit a diagnostic and call support, they can see internal data we can't.

If nothing else trade it using the 30% upgrade deal you should qualify for.

 

I used my Connects for many years with no issues, but into an AVR not powered speakers.

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12 replies

Airgetlam
Airgetlam
Sep 10, 2025 5:31 PM UTC

The CONNECT:AMP Gen 1 is a pretty old, and low powered (when compared to the Sonos Amp) device, and we don’t know either the source of the music you’re playing, or the impedance/ power requirements of these speakers.

Can you share some of that?

I certainly don’t recall a lot of complaints regarding static with the old CONNECT:AMP gen 1s, in general. 

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Bruce
    zBernie123Author
    Chromatic Producer I
    Sep 10, 2025 5:44 PM UTC

    The CONNECT:AMP Gen 1 is a pretty old, and low powered (when compared to the Sonos Amp) device, and we don’t know either the source of the music you’re playing, or the impedance/ power requirements of these speakers.

    Can you share some of that?

    I certainly don’t recall a lot of complaints regarding static with the old CONNECT:AMP gen 1s, in general. 

     

    Do an Internet search, there are numerous threads regarding Connect Amps and static.  These are KRK Rokit 5” and 8” speakers. They both have built-in amplifiers.

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    AjTrek1
    AjTrek1
    Sep 10, 2025 5:49 PM UTC

    Whoa’ there cowboy 😊

    The KRK Rokit line of speakers are Powered. They are not designed to be used with any Sonos Amp. You need a Sonos Connect (discontinued) or Sonos Port. You would use the RCA cables connected to the Connect or Ports line-out to speakers line-in.

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    Together Everyone Achieves More = T.E.A.M.
    zBernie123Author
    Chromatic Producer I
    Sep 10, 2025 5:52 PM UTC

    Whoa’ there cowboy 😊

    The KRK Rokit line of speakers are Powered. They are not designed to be used with any Sonos Amp. You need a Sonos Connect (discontinued) or Sonos Port. 

    My mistake, it is a Sonos Connect, not “Amp”.  Like this one:

     

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    AjTrek1
    AjTrek1
    Sep 10, 2025 6:02 PM UTC

    There’s not much Sonos can do unless the previous owner didn’t use the upgrade credit which you can if it is registered to you as owner. If you bought from Amazon you may be able to return it for exchange.

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    Together Everyone Achieves More = T.E.A.M.
    zBernie123Author
    Chromatic Producer I
    Sep 10, 2025 6:09 PM UTC

    There’s not much Sonos can do unless the previous owner didn’t use the upgrade credit which you can if it is registered to you as owner. If you bought from Amazon you may be able to return it for exchange.

    There is no previous owner.  I bought these many years ago.  Didn’t buy them from Amazon, I don’t recall where I bought these from.  There has always been an issue with static, as long as I recall.

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    Stanley_4
    Stanley_4Answer
    Grand Maestro
    Sep 10, 2025 6:14 PM UTC

    Play some music that has the static, submit a diagnostic and call support, they can see internal data we can't.

    If nothing else trade it using the 30% upgrade deal you should qualify for.

     

    I used my Connects for many years with no issues, but into an AVR not powered speakers.

    Translate
      zBernie123Author
      Chromatic Producer I
      Sep 10, 2025 6:16 PM UTC

      Play some music that has the static, submit a diagnostic and call support, they can see internal data we can't.

      If nothing else trade it using the 30% upgrade deal you should qualify for.

       

      I used my Connects for many years with no issues, but into an AVR not powered speakers.

       

      I followed the link below regarding the 30% upgrade, and found no option to actually upgrade.

      Revamp Your Home Audio with our Upgrade Program | Sonos

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      AjTrek1
      AjTrek1
      Sep 10, 2025 6:19 PM UTC

      There’s not much Sonos can do unless the previous owner didn’t use the upgrade credit which you can if it is registered to you as owner. If you bought from Amazon you may be able to return it for exchange.

      There is no previous owner.  I bought these many years ago.  Didn’t buy them from Amazon, I don’t recall where I bought these from.  There has always been an issue with static, as long as I recall.

      OK…I understand. I still suggest you log into your account on the Sonos website to see if there is an upgrade credit. Beyond that hopefully someone else will see this thread and offer some advice/assistance.

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      Together Everyone Achieves More = T.E.A.M.
        zBernie123Author
        Chromatic Producer I
        Sep 10, 2025 6:25 PM UTC

        Yes, I just found under my account at sonos.com.  Thanks.

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