Sonos Connect Gen 1 and lots of static

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I have two Sonos Connect Amp Gen 1 connected to a pair of KRK Rokit 5” and 8” speakers. In both cases, there is LOTS of static coming from both speakers. I paid $40 for two double shields RCA cables, and the static persists. I’ve read a LOT of threads with people complaining that these Connect Amps produce static. I’m 99% certain that the issue is with the Sonos Connect Amps, but thought I would ask regardless if anything can be done to eradicate the static.

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Stanley_4Answer

Grand Maestro

Play some music that has the static, submit a diagnostic and call support, they can see internal data we can't.

If nothing else trade it using the 30% upgrade deal you should qualify for.

I used my Connects for many years with no issues, but into an AVR not powered speakers.

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buzz

Grand Maestro

Does this noise level track CONNECT’s Volume control? Are you playing something connected to Line-In or are you playing online music? As a test, if you have something connected to Line-In, set the CONNECT’s Volume to zero and disconnect this device. Does the noise stop?

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Z

zBernie123Author

Chromatic Producer I

Play some music that has the static, submit a diagnostic and call support, they can see internal data we can't.

If nothing else trade it using the 30% upgrade deal you should qualify for.

I used my Connects for many years with no issues, but into an AVR not powered speakers.

I followed the link below regarding the 30% upgrade, and found no option to actually upgrade.

Revamp Your Home Audio with our Upgrade Program | Sonos

You need to login then click your “My Account” icon and the option is there:

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