Sonos Connect - cannot factory reset (flashing orange-white, never green)

Yes, like @buzz mentions, I would switch it off and put it somewhere cold, but dry and then give the factory reset procedure another go when the Connect is really cold. You never know it might just spring back to life - just need that green-go-light to show up for adding it back to your system.

gave it a try, did not work. thank you for all the support.

Something is strange here . Too many people having similar issue around the same time . Even if product is old, they shouldn't all fail at the same time . Probabilty ia low that everybody reports exactly the same symptoms. 
I will contact Sonos and talk to a lawyer as well.
 

Keep us posted. 

Absolutely - just had the same issue on a previously perfectly-working Connect:Gen2 !

Here’s the LINK to CS - see what they suggest.

I have the same issue.  Went away for 2 weeks (with the Connect:Amp plugged in and on), but upon my return it did not work.   Same issue as OP and others above.

I have 4 Connect:Amp devices, and the other 3 work fine.  All are hardwired with Ethernet.

Factory reset was not helpful - I can get to the point where it asks to press the button (which I do with all of my might), but with no positive result.

I am not sure what to do, now that I have 3 working Connect:Amp devices and one broken one.  I suppose I could buy another one (used on eBay or something). 

It does seem like a lot of us are having this problem all of a sudden, but again we are a self-selecting group.

If anyone makes any headway, please keep this group posted.

Mother nature is never fair. At some point all electronics will fail. Failures tend to be age related and the failure signature will change with age. Large service centers become familiar with a given model’s failure signature(s). If you simply give a model number, the center can likely describe your symptoms. If production control on model XYZ is very tight, all or most XYZ’s will fail at approximately the same time. This failure could occur after a few days, weeks, or decades. Warranties are designed to protect the user from manufacturing defects that will show up in the early weeks. It is possible to design units that have an expected life of decades, but these units cost more than a few hundred dollars.

I’m aware of a high quality speaker design that suddenly started experiencing problems. A driver would simply fall apart. This was new production. Production from years past was not having issues. Worse, the replacement part would fall apart in shipment. It took a few weeks to shake this out, but the failure was ultimately traced to units assembled over a three day period by one individual on the production line. Naturally, customers were annoyed, but protected by the warranty.

If you think that a unit has failed too soon, it pays to check with the manufacturer because there may be a known issue that affected one batch of product and the manufacturer might extend the warranty on that batch.

Hey Buzz,

I don’t think that it failed too fast, per se.  I just think it’s curious that so many of the same model had reported failures around the same time.  It’s not really a question of philosophy, nor of the lifecycle of electronics.  The real question is whether the failed unit can be resurrected or not (and if so, the steps to do so).  I think that’s the only question that the owners of these failed devices have.

To some extent this is a hospital. Here, “everyone” is sick. Unfortunately, we don’t have enough data to declare that xx% of the units have or will fail with this issue at this point in the unit’s life. With a large complex device, such as an automobile, an ideal product characteristic would be that all subassemblies would turn to dust on the same day. This would save the owner from experiencing an ever increasing string of more and more expensive repairs until ultimately deciding that no more attempts should be made to support the remaining usable parts.