Sonos Connect - cannot factory reset (flashing orange-white, never green)

That’s curious. My 2010 CONNECT is wirelessly connecting via WiFi. Describe your WiFi hardware for us. CONNECT’s use some older WiFi standards that some WiFi access points block by default. If you can configure your router, make sure that “b/c compatibility” is enabled. Note that some routers do a bad job of this and will slowdown overall throughput.

my wi/fi set up is pretty straight forward, its an Xfinity wireless router,  

everything including my current Sonos system with multiple speakers and Boost work well , the only thing that can not connect is the Sonos Connect.

Maybe see if this will work for you which I found in a search for your router…

Xfinity Router

1. Navigate to https://internet.xfinity.com/
2. Sign in with your Xfinity xFi account
3. Once logged in, click the Devices or Connect tab, then click on the Paused Sonos device
4. On the following page, click on the Unpaused Device button
5. Click on Apply Changes to complete the unblocking process of the device
6. Repeat for each Paused Sonos device
7. Once completed, the Sonos Player(s) will be able to connect, register, update, or stream. You may need to reboot the affected Sonos component(s)

If one or more of your SONOS units is wired to the XFINITY Gateway, you are using SonosNet and SONOS will be ignoring the WiFi. The Gateway will be aware of the SONOS units, but will not be providing wireless support. In any case you should reserve IP addresses in the Gateway.

The Connect is showing up as Not Connected o the Xfinity Devices tab.

All of my other Sonos devised are connected to my Wi Fi wirelessly, I removed the Sonos Boost which was the only wired connection.

Am thinking the recommended factory reset made it impossible to fix 

If none of the units is wired, SonosNet is disabled and the units will switch to WiFi. But, they’ll need the WiFi credentials. Your Factory Reset CONNECT will become a problem because it no longer has the WiFi credentials.

Overall, I’m suspecting hardware issues with CONNECT.

The best plan would be to Factory Reset CONNECT so that we have a known starting point, wire one of the other units and CONNECT to the network, then add CONNECT as a new unit. Before disconnecting the network connections make sure that the WiFi credentials are correct.

When I factory reset the Connect, it is getting stuck on the flashing orange and never turning to Green.

by the way, thank you for taking the time and making suggestions, I appreciate your help.

More evidence suggesting a hardware issue. While not a fix, simply powering down the unit for a couple days might allow it to Factory Reset. This is more proof that there is a hardware issue. If there is a temperature issue, the “cooling off” might help, but only till the unit warms again.

The hardware failure could be vexing. Let’s postulate that a section of memory fails at a certain temperature. Factory Reset and update moves lots of stuff around in memory -- increasing the risk of stumbling over the intermittent section. If the Factory Reset and any updates are successful, and the bad memory is now not in use, the unit could continue working for a while -- until there is an attempt to use that bad section. This could be days, weeks, or months from now, long after you’ve disconnected your brain from this current problem. Then you’ll start looking for a seemingly unrelated problem because this problem was “fixed” long ago.