Sonos Connect - cannot factory reset (flashing orange-white, never green)

As much as I respect the opinions provided, it’s a binary question.  Can a failed unit be made to work again?  That’s it; none of the other hand wringing or pontificating has any practical application.  Thus far it appears that the answer to the question is no.  There has not (yet) been a remedy discovered.

Bottom line: There are no user remedies beyond reboot or Factory Reset. The cold Factory Reset has helped a few users for an unknown period. SONOS does not repair units or provide any repair documentation.

There are a few 3rd party repair agents in Europe that could likely repair the unit. If you are a DIY, there may be some discussions about this issue, however, replacing memory will require surface mount soldering skills.

No help for your dead unit but as we have iffy power here I plug every Sonos into a good quality surge suppressor. Plug a lot of other stuff into them too, not just a Sonos issue!

I’ve had very good luck with Trip_lite units over many years, just buy based on the specs, not looks or price. Amazon links here but you might find better prices elsewhere.

Four to eight outlets, these are my gold standard, had a couple burn their inner parts to ash absorbing a surge, the plugged in devices survived. 

https://www.amazon.com/gp/product/B00005119M/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

Nice for Play 1s, 3s and Ones, small.

https://www.amazon.com/gp/product/B00006B81E/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

Compact and higher rated than the small one above.

https://www.amazon.com/gp/product/B0000510R4/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

Really low rating, I’d get something better.

https://www.amazon.com/Tripp-Lite-Protector-INSURANCE-TLP6B/dp/B006KAP4AK?ref_=ast_sto_dp

My Sonos Connect (2015) does not show what version it is S1 or S2. When I try S1 Android software it cannot recognize Sonos. When I try S2 software it finds Sonos but cannot connect Sonos to wi-fi. At the stage to connect to SONOS wi-fi it stops recognizing device. Is there some way to find out what S version it is?

Try looking in the "system tab" in your online Sonos account, it should identify the version there. As a bit of a general rule anything older than March 2015 is Gen-1 (S1 App only)

I just got my Sonos Play gen 1 to go from forever flashing orange to green by plugging it in through an ethernet cable. It’s back up now. Maybe this can help someone who got stuck on their factory reset. Or maybe it’s ot, and not at all applicable to the Connect product? If so, please disregard this post. 

Having the same issue. Was out of the office over the weekend and came back and it was flashing white. Tried to factory reset and now flashing amber and white. Tried everything I can think of and suggested online. No green light :(

Factory reset is almost never, ever the answer to the vast majority of issues that you might run into. As the previous poster suggested, connecting with an Ethernet cable, even temporarily, helps reconnect.

Now that you’ve factory reset, you should deal with this as if it’s a new device. Easiest is to follow the recommendation to connect it temporarily with an Ethernet cable, then use the ‘add a device’ function in the mobile controller. 

Its worked for me every time I’ve had an unusual issue with my Sonos equipment. I have already done everything stated here and some.

I have dealt with it as a new device and no joy. I appreciate your input but this isn't my first rodeo with Sonos stuff. I just wanted to voice that its happened to me as well with no resolution.

Thanks!

Then I’d suggest that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.