Sonos App controls no longer appear on your lock screen

Just lost my lock screen controls as well. Since my system is mostly built-in speakers with Sonos Connects, I will not be using Airplay 2.

This is a HUGE disappointment, please add an option to completely disable Airplay 2 in the app for those of us who can't use it and return our beloved lock screen controls!

Just lost my lock screen controls as well. Since my system is mostly built-in speakers with Sonos Connects, I will not be using Airplay 2.

This is a HUGE disappointment, please add an option to completely disable Airplay 2 in the app for those of us who can't use it and return our beloved lock screen controls!

Agreed! Sonos, LET US DISABLE AIRPLAY IN YOUR APP! I have no reason to use Sonos to Airplay something, this is a HUGE step back!

This is a gigantic fumble. No doubt there are all kinds of technical reasons, API limitations, hardware and software issues that I don't understand and Sonos felt their hand was forced in some way. Nevertheless, there was NO warning PRIOR to the update, so I naively walked into a gigantic downgrade for my system. I don't have any Airplay 2 compatible Sonos devices (I have 2 connects and 2 connect: amps) so there's no added functionality for me at all. Sonos either needs to fork a "Sonos classic" app for people who don't need Airplay compatibility or work with Apple and figure this out. Not only did I use the lock screen functionality all the time but now it doesn't work with my Apple Watch either (which was indispensable in the pool).

I'm not asking heads to roll or threatening to sell all my equipment but, seriously Sonos, this is a crappy way to treat your existing customers.

I won't be buying any sonos products until this is fixed. This is a product management fiasco.

Another vote here for adding the option to turn off Airplay and re-enable lockscreen controls. I have no plans (nor equipment) to use Airplay with Sonos, but do use it (outside Sonos) for Apple TV and my AV receiver. I used the lockscreen Sonos controls all the time. Now I'm mostly playing from the Spotify app to my Sonos system to regain lockscreen control but would rather be using the Sonos app.

This is a gigantic fumble. No doubt there are all kinds of technical reasons, API limitations, hardware and software issues that I don't understand and Sonos felt their hand was forced in some way. Nevertheless, there was NO warning PRIOR to the update, so I naively walked into a gigantic downgrade for my system. I don't have any Airplay 2 compatible Sonos devices (I have 2 connects and 2 connect: amps) so there's no added functionality for me at all. Sonos either needs to fork a "Sonos classic" app for people who don't need Airplay compatibility or work with Apple and figure this out. Not only did I use the lock screen functionality all the time but now it doesn't work with my Apple Watch either (which was indispensable in the pool).

I'm not asking heads to roll or threatening to sell all my equipment but, seriously Sonos, this is a crappy way to treat your existing customers.

I now prevent sonos updates based on the prior fumble / fiasco (half-downloaded update due to server issues).

This really is an awful update.. makes no sense why you would add one feature and take away another. Your taking away the benefits of Sonos. I can you Airplay on other devices!

So I’m outside and have to go to my phone and open it to change a song? Can I still use my watch, probably not?

Please provide instructions on how to disable Airplay, no one can find it and I’ve wasted a lot of time on this already

Disabled AirPlay on my Apple TV (I use AirPlay once or twice a month so not a big deal to turn it back on when needed). So now I have my controls back, and I can still use AirPlay 2 from my devices to stream to the speakers. I wonder what interferes so much with the Apple TV?

I have the same issue. AirPlay is disabled, lock screen controls are set to "on" but I still can't use the volume buttons when on lock screen. Seconded.

I also downgraded to this new version 9 and my lock screen controls are unexpectedly also gone.
unexpectedly, because the only device I see when I look for airplay devices on my iPhone is my Sonos Play:5
We have 4 iPhones and 2 iPads in the house but no other devices capable of either airplay 1 or 2.
Still the Sonos app doesn't show the lock screen controls. How can I switch off airplay on my Sonos Play:5?
I couldn't care less about airplay, but losing the lock screen controls seriously cripples the Sonos experience.
You guys caused this defect by software, so you can solve it by software.
Please do so asap.