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Jul 11, 2018 3:46 PM UTC

Sonos App controls no longer appear on your lock screen

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
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226 replies

Contributor I
Jul 16, 2018 10:23 PM UTC
Disable Airplay on Apple TV and that seems to work. Not ideal, but until they fix only solution.. please fix
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Lyricist I
Jul 17, 2018 1:06 AM UTC
I just spent 9k+ on a whole house Sonos setup and they takeaway the best feature a few days after I finish. Time to dump Sonos if this is not fixed ASAP.
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Contributor I
Jul 17, 2018 1:11 AM UTC
I just spent 9k+ on a whole house Sonos setup and they takeaway the best feature a few days after I finish. Time to dump Sonos if this is not fixed ASAP.I feel your pain!
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Contributor I
Jul 17, 2018 1:28 AM UTC
Yep.. total crap
Needs to be fixed
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Lyricist I
Jul 17, 2018 8:09 AM UTC
Thank you so much, got back control on my iWatch 😃 Reset controller in advanced settings in sonos app restores lock screen and hardware volume controls :D

How did you manage that, my watch still shows blank on ‘now playing even when after turning off the one airplay device (that I don’t even use!) and got the lock screen back on my iPhone?’ I turned off the only device in my house that came up on ‘screen mirroring’ which ironically was an android box?!

Absolutely devastated by this ‘update’ downgrade, the lock screen controls and watch control are literally the most important aspects of the experience, what an idiotic implementation.. PLEASE GET IT SORTED SONOS, THE AIRPLAY TOGGLE ON/OFF IS A MUST!!
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Contributor I
Jul 17, 2018 9:40 AM UTC
Well this is a step backward for Sonos. This functionality was great. Please bring it back again.
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Enthusiast I
Jul 17, 2018 9:47 AM UTC
Just saying ......

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Lyricist III
Jul 17, 2018 12:04 PM UTC
Re the ability to turn airplay on and off from Sonos: This really would be a most unsatisfactory solution for most users. Why should users have to remember to turn airplay on/off? Talk about a band-aid solution! The only real solution is for a consumer device like Sonos is for the Sonos app to work correctly WITH airplay. They need to fix the problem, not expect users to work around it forever. It must be possible to do. Spotify, Plex and others do it -- the lock-screen controls appear with their apps. Sonos needs to work out how to do it as well.
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Lyricist I
Jul 17, 2018 10:21 PM UTC
I'm a huge Sonos proponent but this latest update is terrible. I still don't really understand the big deal of using Airplay with Sonos? Sonos needs to address this as soon as possible. I'm terribly disappointed.
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Lyricist I
Jul 18, 2018 4:55 AM UTC
Just venting and echoing the frustration of the group here.

Just seems to me that sonos consciously removed the single differentiator that sets them apart from the competition: a native sonos app that fully isolates the activities on the phone and the music playing.

Now, sonos is just another “speaker company”. Their lock on your market has been given back. Now that their speakers—the few they sell with airplay 2 compatibility—will be no different from a HomePod. What sets you apart now from the competition.

I am truly disappointed. Best we can do is keep shouting and maybe they will change it back.
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