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July 11, 2018

Sonos App controls no longer appear on your lock screen

  • July 11, 2018
  • 226 replies
  • 74644 views
After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
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226 replies

Contributor I
July 16, 2018
Disable Airplay on Apple TV and that seems to work. Not ideal, but until they fix only solution.. please fix
Lyricist I
July 17, 2018
I just spent 9k+ on a whole house Sonos setup and they takeaway the best feature a few days after I finish. Time to dump Sonos if this is not fixed ASAP.
Contributor I
July 17, 2018
I just spent 9k+ on a whole house Sonos setup and they takeaway the best feature a few days after I finish. Time to dump Sonos if this is not fixed ASAP.I feel your pain!
Contributor I
July 17, 2018
Yep.. total crap
Needs to be fixed
Lyricist I
July 17, 2018
Thank you so much, got back control on my iWatch 😃 Reset controller in advanced settings in sonos app restores lock screen and hardware volume controls :D

How did you manage that, my watch still shows blank on ‘now playing even when after turning off the one airplay device (that I don’t even use!) and got the lock screen back on my iPhone?’ I turned off the only device in my house that came up on ‘screen mirroring’ which ironically was an android box?!

Absolutely devastated by this ‘update’ downgrade, the lock screen controls and watch control are literally the most important aspects of the experience, what an idiotic implementation.. PLEASE GET IT SORTED SONOS, THE AIRPLAY TOGGLE ON/OFF IS A MUST!!
Contributor I
July 17, 2018
Well this is a step backward for Sonos. This functionality was great. Please bring it back again.
Enthusiast I
July 17, 2018
Just saying ......

Lyricist III
July 17, 2018
Re the ability to turn airplay on and off from Sonos: This really would be a most unsatisfactory solution for most users. Why should users have to remember to turn airplay on/off? Talk about a band-aid solution! The only real solution is for a consumer device like Sonos is for the Sonos app to work correctly WITH airplay. They need to fix the problem, not expect users to work around it forever. It must be possible to do. Spotify, Plex and others do it -- the lock-screen controls appear with their apps. Sonos needs to work out how to do it as well.
Lyricist I
July 17, 2018
I'm a huge Sonos proponent but this latest update is terrible. I still don't really understand the big deal of using Airplay with Sonos? Sonos needs to address this as soon as possible. I'm terribly disappointed.
Lyricist I
July 18, 2018
Just venting and echoing the frustration of the group here.

Just seems to me that sonos consciously removed the single differentiator that sets them apart from the competition: a native sonos app that fully isolates the activities on the phone and the music playing.

Now, sonos is just another “speaker company”. Their lock on your market has been given back. Now that their speakers—the few they sell with airplay 2 compatibility—will be no different from a HomePod. What sets you apart now from the competition.

I am truly disappointed. Best we can do is keep shouting and maybe they will change it back.