Sonos App controls no longer appear on your lock screen

I agree: There needs to be a way to disable AirPlay 2 from the Sonos App in order to return what can only be described as basic functionality.

Thanks for ruining my weekend Sonos. Fix this please, otherwise us users will revolt. I am being serious.... very annoyed.

I love my Sonos play 3 but this seriously affects my user experience. Planned on buying more sonos products for other areas of our home, that is now hold. This update is a mess, please fix. Lock screen control is a must.

The loss of lock screen is an unacceptable loss in quality of your product. I don’t want to use airplay on Sonos but now I need to disable my Apple TV if I want the lock screen back. Ridiculous. I have two play 5s and a play bar and functionality is getting worse not better. You should refund some of the purchase price for taking away functionality.

I'm in complete agreement that this is a serious issue and one that needs to be addressed by Sonos (and/or Apple of course).

In the meantime and for those like me that found the original Sonos warning about losing lock screen controls and how to reinstate them unhelpful "refer to your equipment manufacturer" - here's what you need to do to to get the lock screen controls back if you have one or more AppleTVs on your network (which I suspect is the only Airplay device most people have):

On the AppleTV menu, go to Settings> Airplay> Airplay (toggle to "Off").
Do this on all AppleTVs on your network.
Restart the Sonos app on your phone (just kill and relaunch worked for my, there was no need to go into Sonos settings> Advanced Settings> Restart Controller as others have suggested).
Hey presto - Lockscreen controls are back!

Sonos/Apple - please fix the underlying problem though...

Suggesting that reinstating the lock screen control (which is essential on a consumer device like Sonos to make it usable) by disabling airplay, which is a key feature required by other components in our systems, is just absurd. eg Many of us use apirplay on apple TV multiple times a day. It's essential so why on earth would we disable it? I can't believe that disabling airplay is put forward as a solution.

I also find it hard to accept that if the Sonos app is being used lockscreed controls are no longer available. If Spotify can do it when connected to Sonos (not the app; to the sonos speakers) then surely the Sonos app can do it when connected to Sonos.

My Sonos Connect runs through an AV Receiver which has AirPlay built into it - this cannot be switched off.

This situation should not have occurred and the contempt that Sonos have shown to users by dismissing their concerns is worrying. They have withdrawn a key feature.

What’s next? Remove the ability to connect to a NAS? “Oh yeah, we decided to remove that feature - get over it”

Just cancelled orders for additional Sonos speakers (had planned to match my extra play:3 and play:5, and pick up a sub). This update deserves to get Sonos employees fired.
Based on the S1 filing, and your dependency on Amazon, it won’t take long.
SHORT The stock. What a sad end to a once great tech.

...

What’s next? Remove the ability to connect to a NAS? “Oh yeah, we decided to remove that feature - get over it”

All joking aside, Intuit (Quickbooks and ProSeries) did this about two years ago, screwing professionals along the way.

Architecturally Sonos doesn’t have an issue (Intuit does), but since Sonos is a business - now at the mercy of Amazon and Apple - this wouldn’t surprise me. At all.

This is BS. I used the lock screen controls many times per day. I’m not disabling Airplay. I used it as well. I’m really thinking about selling my $4000 worth of Sonos and switching back to Bose.
This is the dumbest freakin update idea they’ve ever had. Who is the idiot that thought this was a good idea? Fire him or her and bring back the freakin controls. It is the biggest selling point for me.
Just stupid.