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martin.altorfer
July 11, 2018

Sonos App controls no longer appear on your lock screen

  • July 11, 2018
  • 226 replies
  • 74635 views
After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
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    226 replies

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    danwri
    Contributor I
    July 12, 2018
    Reset controller in advanced settings in sonos app restores lock screen and hardware volume controls :D

    Nope...that didn't work. 😞
    danwri
    Contributor I
    July 12, 2018
    Currently the only solution is to downgrade to Sonos App 8.6.

    Is there an easy way to do this?
      Smilja
      Smilja
      July 12, 2018
      Currently the only solution is to downgrade to Sonos App 8.6.

      Is there an easy way to do this?
      Downgrading the app to v8.6 would just lead to a mismatch between controller version and firmware build.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      PhilipNB
      Contributor I
      July 12, 2018
      Why didn’t Sonos warn us PRIOR TO UPDATING that we would lose lock screen functionality????
        tonytonytony
        Lyricist I
        July 12, 2018
        This is a real failure by Sonos. I use the lock screen controls all the time especially at night, and Unplugging Apple TV is not an option.
        Sonos need to fix this.
          Airgetlam
          Airgetlam
          July 13, 2018
          I think it's Apple that needs to fix this, not Sonos.
          Bruce
            cccc
            Lyricist I
            July 13, 2018
            I am very disappointed in the version 9 software. Before this upgrade I loved my Sonos Play:1. I told everyone that I talked to about my Sonos that it was the best purchase I made in a long time. I loved how the Sonos app worked on the iPhone. I could see the music that was playing on the lock screen and I could control the volume with the hard buttons on the side of the phone. It even worked well with two iPhones in the house controlling it. But apparently those were happier times that were not meant to last.

            It is ridiculous that the official fix it to turn of airplay on every other device on the network. I have three Apple TVs, why would I turn off a feature that I use? Why not give the Sonos app a toggle to turn off the AirPlay functionality? I can't use AirPlay2 with the Play:1, why not let me turn it off so I can continue to use the app in the user friendly manner that was available before, while still being able to use AirPlay on my Apple TVs? I am so disappointed, I created a forum account just to post this comment.
              mrmook63
              Contributor I
              July 13, 2018
              Another half arsed software attempt! Great speakers, no complaints there BUT SONOS really need to get a new APP Team!
              Not only did we have to wait months for Alexa to work in Australia but when it "was" activated, we only got about 50% at best, of the full Alexa features and NOW with the update to version 9, lock screen controls for IOS no longer work unless you disable your whole house from using Airplay! Come on you guys get your act together or at least don't release updates until they work flawlessly 100%!!!!!
              To be honest, I think you guys at Sonos know that SONOS users have invested heavily in your system and know that we HAVE to put up with crap software as we ain't going to change what we have as we outlayed such a large amount of money in the first place.
              NOT HAPPY JAN! :@:(
                jefo13
                Lyricist I
                July 13, 2018
                I’m not a fan of anger posting but Fuck! I’m pissed! And Sonos just don’t give a fuck! It’s like they don’t use their products 😠
                  inVinnieVeritas
                  Contributor I
                  July 13, 2018
                  Thank you so much, got back control on my iWatch 😃 Reset controller in advanced settings in sonos app restores lock screen and hardware volume controls :D
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