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Jul 11, 2018 3:46 PM UTC

Sonos App controls no longer appear on your lock screen

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
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226 replies

Lyricist III
Jul 12, 2018 10:11 AM UTC
You can’t turn airplay off on an iPhone/iPad. You have to unplug any airplay enabled devices.
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Lyricist III
Jul 12, 2018 10:18 AM UTC
Are you planning on using airplay 2 anywhere in the house? If not, you can set things so that your lock screen controls will come back.

https://support.sonos.com/s/article/3381?language=en_US

edit: Just realized I'm only repeating what's already been said. oops.

No, you can’t turn off Airplay. You have to unplug all airplay devices, which is really Silly.
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Lyricist III
Jul 12, 2018 10:25 AM UTC
The lock screen controls were a feature I used constantly. I, like other people have already posted have no airplay 2 devices but I do have airplay 1 devices. I have to unplug all these devices to get the lock screen controls back which is just silly
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bockersjv
Local Superstar
Jul 12, 2018 10:45 AM UTC
This is an issue Apple created with the Airplay 2 changes. Now sure how Sonos could win here? Delay Airplay 2 playback and face the wrath of the mob here or enable it with this issue and still face the sort of posts above. :8
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Contributor I
Jul 12, 2018 12:51 PM UTC
I'd really like my lock screen controls back. I have been using my Apple watch to control Sonos for years! Huge step backwards for this app. Very disappointed.
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imacjaz
Lyricist II
Jul 12, 2018 1:39 PM UTC
Disabling my AirPlay1 devices is not a solution. I don't have AirPlay2 devices at home.

Currently the only solution is to downgrade to Sonos App 8.6.

Luckily, I did not update my Connect:Amp.
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imacjaz
Lyricist II
Jul 12, 2018 1:51 PM UTC
This is so extremely disappointing! Sonos needs to give users the choice to enable or disable airplay functionality. Sonos controls in the lock screen was one of the main things that sold me on Sonos!! Sonos you NEED to fix this!!!

Agreed. The Sonos-AirPlay protocol/functionality should be disabled from within the Sonos App, NOT from my existing AirPlay1 devices.

This will satisfy people with older devices, like me, who have Lock Screen Controls and Airplay1 devices working seamlessly on one network.
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Lyricist I
Jul 12, 2018 3:15 PM UTC
Regardless of the technical issues and whether it's Sonos or Apple's fault, it is Sonos duty to ensure their customers have the best experience possible. They were eager to email us about the upgrade's benefits but not about the detriment. 9.0 disables lock screen control and you only found out when it was too late, within the 9.0 App. To simply share this in the same email we received in the morning would not have been much to ask [which already was screwed up as it falsely stated the Playbar was supported (which tells you a lot about how things are running at Sonos)]

SONOS Please re-release 8.6 as a legacy app or offer it in the Test Flight platform, but don't screw over your customers that have invested thousands of Dollars in you eco-system you just took a crap on for a feature that only makes you be less Sonos like!
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melvimbe
Jul 12, 2018 3:39 PM UTC
Are you planning on using airplay 2 anywhere in the house? If not, you can set things so that your lock screen controls will come back.

https://support.sonos.com/s/article/3381?language=en_US

edit: Just realized I'm only repeating what's already been said. oops.

No, you can’t turn off Airplay. You have to unplug all airplay devices, which is really Silly.


What airplay devices devices do you have? Other users have disabled airplay through settings on AppleTV and/or Sky Q. Unplugging the device would get it done as well, but shouldn't be necessary.
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Danny
Lyricist II
Jul 12, 2018 6:52 PM UTC
Reset controller in advanced settings in sonos app restores lock screen and hardware volume controls 😃
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