Skip to main content
martin.altorfer
July 11, 2018

Sonos App controls no longer appear on your lock screen

  • July 11, 2018
  • 226 replies
  • 74635 views
After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    226 replies

    Show previous replies
    miked13
    Collaborator I
    July 11, 2018
    That support article was not helpful for me, unless I missed something.

    I have lock screen controls enabled in iOS on my iPhone (was always enabled) but Sonos still warned me that they would not work with this new version and they don’t work. I don’t have any AirPlay 2 devices. I do have two AirPlay 1 devices on my home network which my Sonos Play:1 speakers are also connected to.
      PhillyGreg
      Lyricist I
      July 11, 2018
      I have the same issue. AirPlay is disabled, lock screen controls are set to "on" but I still can't use the volume buttons when on lock screen.
        PhillyGreg
        Lyricist I
        July 11, 2018
        Just realized my Apple TV had AirPlay turned on. Once I turned it off I was able to use Sonos on the lock screen.
        CoralRock
        Trending Lyricist I
        July 11, 2018
        This is a real shame, though I did just learn something I hadn't realized before: adjusting the volume also adjusted my phone's volume. I don't understand why that would be nor why we can't have this functionality AND AirPlay. I sure as heck don't want to disable all AirPlay throughout my house because we use it to show things on the TV.
          DoubleJay
          Lyricist II
          July 11, 2018
          This is so extremely disappointing! Sonos needs to give users the choice to enable or disable airplay functionality. Sonos controls in the lock screen was one of the main things that sold me on Sonos!! Sonos you NEED to fix this!!!
            jjobev
            Lyricist I
            July 12, 2018
            Please help and take me back to how things were before I did the app update. I don’t need any of this functionality. I can’t figure out to disable AirPlay like it mentions in the article.
              cvere
              Lyricist I
              July 12, 2018
              The article says I can "disable third-party AirPlay endpoints and continue using lock screen control," but doesn't explain how. How exactly do I do this? Great products and experience otherwise. Thanks
                nonicoc
                Lyricist I
                July 12, 2018
                Just realized my Apple TV had AirPlay turned on. Once I turned it off I was able to use Sonos on the lock screen.

                I just did this, hoping that lock-screen control would reappear, but it did not. Could there be something else one has to do on one's iPhone, iPad or Mac? (This change is, generally speaking, extremely annoying!)
                  AdamPB
                  Lyricist I
                  July 12, 2018
                  I worked it out !
                  I simply unplugged the apple TV box that I never use anyway.
                  Then went to sonos app
                  More tab - settings - advanced settings
                  Then “Reset Controller”
                  The Lock screen now works again.

                  Hope this helps out others.
                    nonicoc
                    Lyricist I
                    July 12, 2018
                    I worked it out !
                    I simply unplugged the apple TV box that I never use anyway.
                    Then went to sonos app
                    More tab - settings - advanced settings
                    Then “Reset Controller”
                    The Lock screen now works again.

                    Hope this helps out others.

                    Thanks a lot, Adam! This worked for me as well. (Still, I am very annoyed to have had to disable AirPlay on my Apple TV, which is something I occasionally enjoy using!)
                      Show more replies
                      Terms & ConditionsAccessibility statement