Sonos App controls no longer appear on your lock screen

Forum|Forum|8 years ago
July 11, 2018
226 replies
74635 views

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

Lock Screen

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Tom526

Prominent Collaborator I

That's a limitation now due to the addition of AirPlay 2: https://www.sonos.com/en/contentsearch?fdid=9-0

"Alert: Changes to Lock Screen Controls for iOS

It will no longer be possible to control your Sonos system from the lock screen of your iPhone or iPad, including use of the hard volume buttons from the lock screen, if you have an Apple TV or other AirPlay-capable non-Sonos devices in your household with AirPlay enabled. It is still possible to use hard volume buttons from within the Sonos App."

Jack Hennety

Contributor II

This is a real shame. It seems we gain functionality on the one hand, and lose it on the other. Mind I'm not as bothered about the lock screen as I am losing control from Apple Watch, which loses out also as far as I can tell.

M

martin.altorferAuthor

Thanks Tom526. What I do not understand: Yes, I do have an apple TV, but I don't have a single AirPlay2 capable device in my household, so I'm gaining nothing, but I still see the loss of the functionality?

Jack Hennety

Contributor II

Thanks Tom526. What I do not understand: Yes, I do have an apple TV, but I don't have a single AirPlay2 capable device in my household, so I'm gaining nothing, but I still see the loss of the functionality?

You can disable Airplay functionality if you don't need it, which should bring the controls back:

https://support.sonos.com/s/article/3381?language=en_US

M

martin.altorferAuthor

You can disable Airplay functionality if you don't need it, which should bring the controls back:
https://support.sonos.com/s/article/3381?language=en_US

Yes, but I'm using Airplay for the Apple TV, so disabling is no option. But since I have no sonos devices supporting AirPlay2 it seems I am one of those guys loosing something really nice with this update.

M

miked13

Collaborator I

I do not have any AirPlay 2 Sonos devices and I also lost the iOS Lock Screen control for Sonos which is not ideal. I could not find an article on how to disable AirPlay in the Sonos app.

I

iSerge

Lyricist I

So, it’s not only we don’t get AirPlay 2 on our 1000€+ systems, but also we got ripped off controls, too. It’s quite a fckup, isn’t it?

melvimbe

Are you planning on using airplay 2 anywhere in the house? If not, you can set things so that your lock screen controls will come back.

https://support.sonos.com/s/article/3381?language=en_US

edit: Just realized I'm only repeating what's already been said. oops.

Danny

U

User950262

Lyricist I

Where can one only disable Airplay2 but keep Airplay1 on iOS 11? I still need Airplay1 for my AppleTV. That support article doesn't mention it. Thanks.

M

MarcusPos

Avid Contributor III

I have only two Play 1s in my kitchen, how do I get the lock screen functions back please on my iPhone/iPad?

Pos

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