Skip to main content
July 11, 2018

Sonos App controls no longer appear on your lock screen

  • July 11, 2018
  • 226 replies
  • 74635 views
After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

226 replies

Lyricist II
October 15, 2018
Agree on the streaming but in terms of control functionality on app in iOS, should it not be the same?
Chris
Lead Maestro
October 16, 2018
Apple's lock screen is a strange animal and hard to work with.

You may want to look at some widgits like Sonosbit.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Lyricist I
October 16, 2018
Tell me, why does the Spotify and Apple Music apps still have working lock screen controls with the addition of Airplay 2? Is Sonos the only one that can’t get it right? Why would you take this feature away to implement a new one that so few users even have. The Sonos App is now garbage. I’m restricted to using the Spotify app so I can control from my watch.
Lyricist I
October 22, 2018
Totally agree with you. things are two:

1) Sonos is not able to have the controller on the lock screen because his developers are not able to do it, in this case shame on sonos,please make a call to spotify team.

2) Sonos doesn't care about his app....shame on sonos.



Tell me, why does the Spotify and Apple Music apps still have working lock screen controls with the addition of Airplay 2? Is Sonos the only one that can’t get it right? Why would you take this feature away to implement a new one that so few users even have. The Sonos App is now garbage. I’m restricted to using the Spotify app so I can control from my watch.
Lyricist I
October 30, 2018
Totally agree... Sonos should fix this problem NOW
Lyricist I
November 11, 2018
I worked it out !
I simply unplugged the apple TV box that I never use anyway.
Then went to sonos app
More tab - settings - advanced settings
Then “Reset Controller”
The Lock screen now works again.

Hope this helps out others.
Lyricist I
November 11, 2018
Huge help!! Damn that was so frustrating, thank you for the fix. Ridiculous to have to unplug my Apple TV to regain my lock screen Sonos functions.
Stanley_4
Grand Maestro
November 11, 2018
I almost got fired many years back from Apple shenanigans, learned my lesson and haven't touched one since. Made it to safely retirement so I call it a good decision. Trueplay is trying to tempt me to the Apple darkside but so far I've passed on it.
Lyricist I
November 22, 2018
Hello all,

I appreciate I am a little late to the conversation. However I am still struggling to wrap my head around the loss of iPhone/I watch lock controls since the move to airplay. Now my primitive understanding is that the older models don’t have the chipsets to deal with the complexity of airplay 2........so if I am right we are still using airplay 1, which did have the controls?!?! So why have they gone. Furthermore even take away my potential misunderstanding. How can a third party company such as Sonobit still utilise the hardware in the devices to allow volume control and switching songs.
I am a little lost given that Sonos is a premium product? I am also partially understanding as technology improves older hardware will not be able to support new software/tech......but it is just a volume control?

Any insight into my neurosis would be gratefully recieved.

Jason
Renowned Enthusiast II
January 20, 2019
So much negativity for Sonos here when the real problem is Apple’s lack of flexibility in ios. As far as I understand it the actual version of events is roughly.

1. Everyone wants lockscreen and hardwear control but its only possible on android not ios because Apple
2. Sonos wizards find a workaround - not for the first time implementating a feature I never thought possible and improving my aging kit. Thanks Sonos!
3. Apple/Airplay2 breaks workaround. Sonos still does everything it can to make it avaliable for as many people as possible.
4. People blame Sonos.

It seems like Apple need to offer a solution here and I read they are actually talking to Sonos so fingers crossed...