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martin.altorfer
July 11, 2018

Sonos App controls no longer appear on your lock screen

  • July 11, 2018
  • 226 replies
  • 74635 views
After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
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    226 replies

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    LeeBo
    Avid Contributor I
    January 20, 2019
    No - the real solution is for Sonos just to make an app version for its users who don’t have airplay 2 hardware.

    If Sonos removes airplay 2 from the app - all us legacy hardware users get the lock screen controls back.

    Even if we could downgrade to the last version of the app before airplay 2 was released - they would work for us
    rwrgeo
    Renowned Enthusiast II
    January 20, 2019
    I have no airplay 2 devices in my house and I have lockscreen controls on my iphone still. So I think there already is the functionality for those without airplay 2 hardware?
    MHS29
    Lyricist I
    February 24, 2019
    Sonos should simply release version 8.6 of the Sonos App with a new name, e.g. "Sonos Legacy App". Tell users that it doesn't support Airplay2 and that it won't be updated. Then the users can decide what they want. For my part, I want to be able to control Sonos from my Apple Watch, which is a byproduct of having the lockscreen controls.
    BearCandy
    Contributor II
    March 1, 2019
    This is just a crappy user experience. The beauty of having Sonos was that one did not have to be fumbling to control speakers. Just bought a HomePod and seriously considering just replacing all of my Sonos speakers with Apple HomePod: make calls, control Apple TV, listen to music - all from a control screen when the phone is locked. Not everyone is an Alexa user and not everyone wants Bezos listening in.
      DoubleJay
      Lyricist II
      March 23, 2019
      I can’t believe Sonos hasn’t been able to figure out a way to make this work!! (On their own or in partnership with Apple). Lock screen control was one the main reasons I went with Sonos in the first place. I agree with some of the previous comments, give users the ability to disable air play 2 functionality in the app to restore the lock screen controls. Give people the option.
        sonosisthebest
        Lyricist III
        June 10, 2019
        I'm hoping iOS13 can bring this feature back. I never knew I needed it until it was gone
          Htep
          Avid Contributor I
          January 4, 2020

          Indeed, can’t understand how deezer, Apple Music, Spotify, YouTube can go over AirPlay limitation and not Sonos.

           

            Blofeld2k
            Contributor I
            March 21, 2020

            Anyone hear anything new on this?

            controlav
            controlav
            Lead Maestro
            March 21, 2020

            Indeed, can’t understand how deezer, Apple Music, Spotify, YouTube can go over AirPlay limitation and not Sonos.

             

            Because those apps actually PLAY MUSIC. The Sonos app doesn’t play any music, its just a remote control.

            Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
              eletos
              Lyricist II
              May 29, 2020

              If there is a technical limitation, ie because the app it’s not actually playing music, just fess up. 
               

              I fail to see how this can an impossible problem to solve. It’s piss poor though. 

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