Sonos App controls no longer appear on your lock screen

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After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

Lock Screen

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LeeBo

Avid Contributor I

No - the real solution is for Sonos just to make an app version for its users who don’t have airplay 2 hardware.

If Sonos removes airplay 2 from the app - all us legacy hardware users get the lock screen controls back.

Even if we could downgrade to the last version of the app before airplay 2 was released - they would work for us

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rwrgeo

Renowned Enthusiast II

I have no airplay 2 devices in my house and I have lockscreen controls on my iphone still. So I think there already is the functionality for those without airplay 2 hardware?

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MHS29

Lyricist I

Sonos should simply release version 8.6 of the Sonos App with a new name, e.g. "Sonos Legacy App". Tell users that it doesn't support Airplay2 and that it won't be updated. Then the users can decide what they want. For my part, I want to be able to control Sonos from my Apple Watch, which is a byproduct of having the lockscreen controls.

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BearCandy

Contributor II

This is just a crappy user experience. The beauty of having Sonos was that one did not have to be fumbling to control speakers. Just bought a HomePod and seriously considering just replacing all of my Sonos speakers with Apple HomePod: make calls, control Apple TV, listen to music - all from a control screen when the phone is locked. Not everyone is an Alexa user and not everyone wants Bezos listening in.

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DoubleJay

Lyricist II

I can’t believe Sonos hasn’t been able to figure out a way to make this work!! (On their own or in partnership with Apple). Lock screen control was one the main reasons I went with Sonos in the first place. I agree with some of the previous comments, give users the ability to disable air play 2 functionality in the app to restore the lock screen controls. Give people the option.

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