Sonos App controls no longer appear on your lock screen

This is a classic example of how upgrading to a new software version can be a step backwards. If it ain’t broke? I would urge everyone to email Sonos customer support to get this problem fixed ASAP.

This is exactly why we shouldn't buy expensive hardware that relies on an App (and the ongoing goodwill, support and even existence of the owner/developer) to use it. Lesson learned!

This is a total piss take - I hope Sonos staff are reading this!

Us users with the OLD SONOS kit (non airplay 2) - should be allowed to download an old legacy version of the Sonos app that still uses AirPlay 1.

You can’t just take away our features to suite new technology and just the new hardware users.

(Microsoft supports old OS for years after new ones come out! Because if you’ve paid for something you have a right for it to not be made worse just to force people to upgrade.)

What Sonos has basically done is screwed over all it’s long-time users by forcing them to use an app that isn’t compatible with old hardware.

Release a legacy app for your old users!

Yet another App/System update and a fix for this issue still nowhere in sight! Thanks for listening SONOS! Not!:@

Sonos knew exactly how much this would suck for loyal users.

It's like when Skittles replaced Lime with Green Apple... it'll never be the same, and even with the extra effort it's still not as good.

Sad.

Add it back!!! How hard can that be?!

New Apple terms w/ Sonos probably restrict adding this feature back in.

One of the things I liked best about having it on the lock screen is that my toddler could skip songs on Pandora without me unlocking my phone for her. Gave her some autonomy without her getting into my iPhone and wreaking havoc.

And no response from Sonos as to when and if this will be fixed. I am delaying adding any more speakers to my home until this is added back to the application. I am seriously considering putting the Sonos speakers that I have on eBay and going to Apple Homepods for my home audio system.

I'm starting to think like a few others on this forum.
Sell the speakers if we can't have the controllers that are needed. I have 2x Sonos 5 and a 1 along with a Bridge, but if I can't control them quickly form a clocked screen then what's the point?
if I get a call I need to b able to mute the speakers quickly.

Sort it out Sonos.

You may have heard this already, but iOS does not natively provide a way to control devices on your home network from the lock screen in iOS, the controls are only available for audio being played on the device itself. Because of this, the Sonos implementation of lock screen controls was built in a way that's no longer viable and with the launch of AirPlay 2 on Sonos.

Well, how do Spotify do it? Using Spotify connect, Spotify plays through Sonos Speakers. And you get the lockscreen controls after the Sonos 9.0 upgrade and with airplay 2 devices, like apple TV gen 4, running. Spotify is NOT playing on the device itself. You can remove spotify from memory, take the iPod to another location, even destroy it if you want, and Spotify continues playing through the Sonos Speakers. So your statement "the controls are only available for audio being played on the device itself" is incorrect. If we can have the lockscreen control when using Spotify connect with airplay enabled devices on the network, then why we have it when using the Sonos app? Perhaps the Sonos developers should ask Spotify how they do it.

And Deezer. I could control Deezer from the lock screen, Apple Watch and still allow Airplay to be enabled on my Apple TV. I use a mix of Bluesound Nodes in the office and studio and Sonos in the house. I think I'll just move to Bluesound.

You may have heard this already, but iOS does not natively provide a way to control devices on your home network from the lock screen in iOS, the controls are only available for audio being played on the device itself. Because of this, the Sonos implementation of lock screen controls was built in a way that's no longer viable and with the launch of AirPlay 2 on Sonos.

Well, how do Spotify do it? Using Spotify connect, Spotify plays through Sonos Speakers. And you get the lockscreen controls after the Sonos 9.0 upgrade and with airplay 2 devices, like apple TV gen 4, running. Spotify is NOT playing on the device itself. You can remove spotify from memory, take the iPod to another location, even destroy it if you want, and Spotify continues playing through the Sonos Speakers. So your statement "the controls are only available for audio being played on the device itself" is incorrect. If we can have the lockscreen control when using Spotify connect with airplay enabled devices on the network, then why we have it when using the Sonos app? Perhaps the Sonos developers should ask Spotify how they do it.

And Deezer. I could control Deezer from the lock screen, Apple Watch and still allow Airplay to be enabled on my Apple TV. I use a mix of Bluesound Nodes in the office and studio and Sonos in the house. I think I'll just move to Bluesound.

Just to add. I can also control my Bluesound Audio speakers from the lock screen, Apple Watch without having to disable Airplay on the Apple TV.

Even with a Sonos one in my setup i can’t do anything to have a control of Sonos out of the app. No lock screen or control panel possibilities... pffff. Just ridiculous as compared with Spotify handling on an IPhone ! Come on Sonos, bring us a real upgrade with IOS 12 please.