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July 11, 2018

Sonos App controls no longer appear on your lock screen

  • July 11, 2018
  • 226 replies
  • 74639 views
After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
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226 replies

Lyricist I
August 4, 2018
Interesting to read: Sonos was using a workaround for lock screen controls - playing silent music?!

https://www.johnlarge.co.uk/sonos-lock-screen-controls-broken-on-ios-after-version-9-0-update/
Lyricist I
August 5, 2018
I’ve disabled Airplay on all my Apple TVs, reset the Sonos controller, rebooted....still not getting my lock screen controls back. What am I doing wrong?
Tourbillon
Trending Lyricist I
August 6, 2018
I am just as disappointed as all others. Just writing this reply to let SONOS know. I just this functionality with my Apple Watch and phone..until the update. Please make a workaround for your customers who are using this. I don't even have AIRPLAY speakers from SONOS.
😞
Playbar + Sub + 2 x Play 3/ 2x Play 1 in Kitchen
Lyricist I
August 6, 2018
So like others I am really annoyed by the latest "update". I invested a lot in my Sonos system (5 Connects, 2 Connect Amps, 1 Play1) and I regularly use my iPhone lock screen controls and my Apple Watch to control it. I followed others advice and went through and disabled AirPlay on all my Apple TVs and disconnected my Integra receiver from my network, as apparently there is no way to manually disable AirPlay. I was then able to get my lock screen controls back.

However I noticed some odd behavior which I don't think has been mentioned here. If I play an Apple Music playlist from within Sonos, my lock screen controls disappear again. If I go back to Sirius or a non-Apple Music source, they come back. I thought I was going crazy at first but tried it a few times with the same results.

So Apple Music, even with AirPlay disabled seems to mess things up. And I was careful to close all Music-related apps (including Apple Music) on my iPhone before doing any of this (not sure if that's necessary).

Anyone else notice that Apple Music screws things up even if AirPlay is disabled?
Lyricist I
August 8, 2018
This is ridiculous! Sonos - you should bring back functionality for those of us who use AirPlay devices such as Apple TV. It truly makes me re think my future options of upgrading etc. I'm not going to buy compatible devices just for you. Fix it.
melvimbe
August 8, 2018
This is ridiculous! Sonos - you should bring back functionality for those of us who use AirPlay devices such as Apple TV. It truly makes me re think my future options of upgrading etc. I'm not going to buy compatible devices just for you. Fix it.

You should take a look at the link @WouterT provided. It does a pretty good job of explaining the issue I think. Maybe Sonos can figure out a way to 'rehack' it to get it to work, but I think it's unlikely they haven't already fully explored the possiblitieis. An iOS change that actually supports the functionality you want would surely be a better solution. If I understand it all correctly, you aren't going to find another home audio system that has lock screen controls on an iPhone since it's not supported by Apple.
Danny
Lyricist I
August 13, 2018
Yeah, this is still frustrating me. I would really appreciate if Sonos would fix this immediately. Been eying some of the Alexa enabled speakers, but will not be buying any more (I have 4, a bridge and amp) until this is fixed.
Contributor I
August 15, 2018
SUPER ANGRY AND DISAPPOINTED. Really? Completely functional pre-update. No warning on the app about what was getting ready to be taken away.

FIX YOUR STUPID APP. This is why no one ever wants to update, because you're either effing up the UX, or taking basic functionality away. So not impressed with your company right now.
melvimbe
August 15, 2018
If you're just venting...ok. If you aren't interesting in airplay 2 and want your lock screen controls back, read through the thread a bit as the steps to get the lock screen controls back are spelled out a few times.
Danny
Lyricist III
August 15, 2018
If you're just venting...ok. If you aren't interesting in airplay 2 and want your lock screen controls back, read through the thread a bit as the steps to get the lock screen controls back are spelled out a few times.
The steps you mention includes disabling airplay from AppleTV and other devices using airplay. For me and many others that is not an option at all, because we use ours AppleTV`s every day.
The only solution for us would be to have an option to disable airplay 2 in Sonos-meny and ger the lock-screen controls back. I dont see why we should have airplay 2 functionality at all, as Sonos functioned super for us as it was before.