Songs stop playing at end of songs

Forum|Forum|4 years ago
February 16, 2022
27 replies
2683 views

Strange problem. I have a pair of Fives. If I’m playing ripped music from the Apple music app on my iPad or iPhone, or from the Amazon Prime app on either, it will play a handful of songs, and then stop. It’s always at the end of a song, never in the middle, and happens pretty much every time I use it. It might be after two, three, four, five, etc. No consistency. I use my iPhone daily in my car with CarPlay, and it’s never happened. I also have a HomePod in my office that I stream to from my iPhone (also AirPlay), and it’s never happened there either. So it’s two different music sources, two different devices, and only with the Sonos speakers. I also have the Sonos skill setup and can stream from an Echo, and that never stops. Anyone else experience this?

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Best answer by Ken_Griffiths

There used to be complaints about iOS devices stopping airplay if a call, or a notification, was received, or they fell asleep etc; but I assume those issues are long-since fixed, unless there’s something peculiar with iPhone 13 / iPad Pro etc. to help them save on battery life -

I’ve not got much running in memory on my iOS devices here and they fallback to ‘Lock Screen’ after 2 minutes - but there are so many iOS settings that might be playing a role.

I can add, that I have disabled Private Address, Screen Time, WiFi calling and some notifications and location services, but I can’t say if any of these things might be the culprit in your case. I do allow the Sonos App/Amazon Music App to run in the background.

Anyhow I would perhaps first try another network subnet with a different router/brand and see what happens in that case (if that’s an option you can stretch to) - if the issue persists, then maybe consider a closer look at the iOS devices, though the fact it happens using your iPhone and iPad Pro is a factor that points more towards it being a router issue, perhaps?

I have the iPad Pro (3rd Gen) here too (model FTEL2B/A) and I’ve not noticed any Airplay issues with that device… so see if putting things onto a different Router sorts your problem.

Ken_Griffiths

I have quite a few suggestions that you can give some thought to and perhaps try…

Whenever you Airplay to a Sonos (or other 3rd party) speaker the audio stream from the online service passes to the speaker via the mobile device - So I suggest to perhaps first try disabling the iOS MAC Spoofing feature on your iOS device WiFi connection settings. The feature is called ‘Private Address’ - Also if there are any security features on the phone try temporarily disabling those.

Consider switching off WiFi Assist.

If no joy after that, then try the mobile device connected to your routers 2.4Ghz band.

On the router itself, fix the 2.4Ghz band to a non-overlapping channel 1, 6 or 11 and try a channel-width of 20MHz only.

If using SonosNet, then set its channel in the Sonos App Network Settings so it is at least 5 channels away from your chosen router channel and see if these suggestions will perhaps fix your Apple Airplay issues on the local network.

P

pyoung62Author

Trending Lyricist I

Good suggestions (I’m an IT Director and know the settings), and I will try them. But I’m guessing you haven’t experienced this problem before?

P

pyoung62Author

Trending Lyricist I

I guess I’m still thinking this is some sort of application issue since it only happens at the end of songs. I’ve never had a song stop in the middle or had any issues that seemed to indicate packet loss.

Ken_Griffiths

Good suggestions (I’m an IT Director and know the settings), and I will try them. But I’m guessing you haven’t experienced this problem before?

I am an iOS user, but I’ve not personally encountered the Airplay issue mentioned, so those suggestions are just ones I would have maybe considered trying myself.

I don’t think it’s a software/firmware issue with the Airplay beacon on the Sonos speakers, as I think perhaps ‘others’ here might have complained about the issue in the community and I haven’t seen that, not yet at least.

So it seemed sensible (at this stage) to highlight those few things to try to just see if any may solve the problem.

Airgetlam

In the over 10 years I’ve been in this forum, I don’t recall a single instance of this type of thing.

The challenge here is AirPlay 2 is not in the Sonos domain, so we don’t really know if the failure is for the content to get to the Sonos, hence stopping playback, or if there’s some other software issue on Apple’s sid, or your network, that’s dropping the connection to the Sonos speaker. It feels like Ken’s suggestions are all ways of making sure that the AirPlay 2 signal is reaching the Sonos device where the application is running (on a Linux kernel, inside the speaker) . None of this addresses why it would be only occurring after a song, and not in the middle, but as we’ve not seen this behaviour before, he’s suggesting, and I second, a more general approach. Although I do often wonder about the timeout that Apple has implemented when sending a stream to a non-Apple device, which seems, based on common reports, to be shorter than average. If you browse these forums, you’ll see occasional mentions of “disconnects” that frequently occur when someone pauses the music being sent by AirPlay 2 for a relatively short amount of time.

However, if you feel it may be an issue with the content being stopped after transit to the Sonos application running on the speaker, you could choose to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Sonos would be aware of only the data once it’s received by Sonos, and any information in the submitted diagnostic would be restricted by that….it would not be able to suss out issues on your iPhone, for instance, since that’s before it enters Sonos’ world.

It’s possible there may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

Ken_Griffiths

I guess I’m still thinking this is some sort of application issue since it only happens at the end of songs. I’ve never had a song stop in the middle or had any issues that seemed to indicate packet loss.

Well I can’t disagree with these thoughts, for sure, but it’s not an issue I’ve come across (yet), or seen others complain about here. However, I don’t think anything can be ruled out (or in) at this stage. I’m just suggesting a few things to maybe try, just to see if it perhaps does solve the matter.. it’s still early days.

If the problem does persist, there is still the option to submit a Sonos system diagnostic report and to follow that up with chatting to Sonos Support Staff via this LINK at some later point.

Ken_Griffiths

Ah Bruce beat me to it, but his post explains my thinking, that it’s perhaps worth trying the things suggested and then maybe move onto the Sonos Support Staff option afterwards, that’s if the problem isn’t resolved.

Airgetlam

We often agree, Ken :)

Bruce