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DSwitzer
Contributor I
Dec 23, 2020 2:03 PM UTC
Answered

Recently Played does not load

Somehow, my ‘Recently Played’ section under ‘My Sonos’ keeps loading and stays empty. I have tried hard closing the app, turning personalization services off and on, it nothing seems to work.

It looks like a lot of people have experienced this issue sooner or later. What causes this and how can I fix it?

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Ken_Griffiths
Ken_GriffithsAnswer
Dec 23, 2020 2:08 PM UTC

Reset the App in ‘Settings/App Preferences’ restart it and bypass the introductory screens and choose to connect to existing system. Sign into your account, check personalisation services are enabled and see if that fixes it.

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14 replies

Ken_Griffiths
Ken_GriffithsAnswer
Dec 23, 2020 2:08 PM UTC

Reset the App in ‘Settings/App Preferences’ restart it and bypass the introductory screens and choose to connect to existing system. Sign into your account, check personalisation services are enabled and see if that fixes it.

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DSwitzerAuthor
Contributor I
Dec 23, 2020 2:14 PM UTC

Wow, that was fast! It worked. You’re a hero, thnx! 

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    Tourbillon
    Tourbillon
    Trending Lyricist I
    Dec 26, 2020 10:48 AM UTC

    Definitely, quick fix! Thx!:thumbsup_tone3:

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    Playbar + Sub + 2 x Play 3/ 2x Play 1 in Kitchen
    tutone
    Contributor I
    Dec 26, 2020 10:12 PM UTC

    This “fix” only works for a few hours….

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    Buzzerman
    Lyricist II
    Dec 29, 2020 7:22 PM UTC

    I have same problem on iPad and iPhone also playlists missing sometimes plus spinning wheel within app.

    Tried full router and all devices power off and re installed app on devices but doesn’t fix it. All devices work with local media servers and online streaming services.

    Any help would be appreciated.

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    Ken_Griffiths
    Ken_Griffiths
    Dec 29, 2020 8:11 PM UTC

    I have same problem on iPad and iPhone also playlists missing sometimes plus spinning wheel within app.

    Tried full router and all devices power off and re installed app on devices but doesn’t fix it. All devices work with local media servers and online streaming services.

    Any help would be appreciated.

    Goto "Settings/Data & Privacy” and tap to disable “use personalisation settings” - close and reopen the App and then tap to enable “use personalisation settings” - note it takes a few seconds to restart so wait till it shows as ‘enabled’. Then play a few playlists and albums and see if ‘recently played’ starts populating again. 

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      tutone
      Contributor I
      Dec 29, 2020 10:03 PM UTC

      I have same problem on iPad and iPhone also playlists missing sometimes plus spinning wheel within app.

      Tried full router and all devices power off and re installed app on devices but doesn’t fix it. All devices work with local media servers and online streaming services.

      Any help would be appreciated.

      Goto "Settings/Data & Privacy” and tap to disable “use personalisation settings” - close and reopen the App and then tap to enable “use personalisation settings” - note it takes a few seconds to restart so wait till it shows as ‘enabled’. Then play a few playlists and albums and see if ‘recently played’ starts populating again. 

      I’d love to but my d*&n app won't allow my to turn off personalizations!!! Sonos is so frustrating that it’s really making me consider other options. The app constantly has one bug after another.

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      Buzzerman
      Lyricist II
      Dec 30, 2020 7:34 PM UTC

      I have same problem on iPad and iPhone also playlists missing sometimes plus spinning wheel within app.

      Tried full router and all devices power off and re installed app on devices but doesn’t fix it. All devices work with local media servers and online streaming services.

      Any help would be appreciated.

      Goto "Settings/Data & Privacy” and tap to disable “use personalisation settings” - close and reopen the App and then tap to enable “use personalisation settings” - note it takes a few seconds to restart so wait till it shows as ‘enabled’. Then play a few playlists and albums and see if ‘recently played’ starts populating again. 

      Ken

      Thanks for reply and solution, yes that has worked after playing a couple of Albums.

       

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        Martijn2020
        Lyricist I
        Jan 13, 2021 12:32 PM UTC

        Hi I have the same problem. Above  solutions do not work, or just temporary. Please fix this BUG, because it’s pretty annoying. As there is a constant spinner in the app (always, every day, that’s why it is irritating), while it’s trying to load my Recently Played from some location (cloud?). Thanks Product Owner for your priority on this BUG. Has higher priority than any new radio or other new functionality. Thanks.

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        Buzzerman
        Lyricist II
        Jan 13, 2021 7:29 PM UTC

        Hi

        Yes the fix worked initially but has failed again several times, seems to be an IOS bug, I have an old iPad on 12.4 and one in 14.3 and an
        iPhone on 14.3 all have the same problem. Works fine on Windows 10 (but who wants to boot that to start a play list) or on my wife’s Android phone.

        Lets get this sorted soon Sonos it’s annoying !

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