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DSwitzer
Contributor I
Dec 23, 2020 2:03 PM UTC
Answered

Recently Played does not load

Somehow, my ‘Recently Played’ section under ‘My Sonos’ keeps loading and stays empty. I have tried hard closing the app, turning personalization services off and on, it nothing seems to work.

It looks like a lot of people have experienced this issue sooner or later. What causes this and how can I fix it?

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Ken_Griffiths
Ken_GriffithsAnswer
Dec 23, 2020 2:08 PM UTC

Reset the App in ‘Settings/App Preferences’ restart it and bypass the introductory screens and choose to connect to existing system. Sign into your account, check personalisation services are enabled and see if that fixes it.

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Towercrane
Contributor I
Mar 16, 2021 8:29 PM UTC

I see this thread is 2 months old but I cannot see that anyone has found a fix. I have the “spinning wheel of death” while the app tries to load the “recently played”.  However, it is only a problem on my iPhone.  I don’t have the same problem on the iPad. 

 

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Ian w.
Avid Contributor I
Mar 29, 2021 3:09 PM UTC

I have the same issue -  a little annoying in having to keep shutting down and re starting to see it. Is there any news when this bug will be fixed?

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GGman02
Contributor II
May 13, 2021 11:16 AM UTC

Same problem here

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Xander P
Xander P
Retired Sonos Staff
May 13, 2021 11:48 AM UTC

No news to share right now, however our engineers are continuing to look in to this. It may help to get in touch with our Support Team via live chat or phone call and provide a diagnostic so there’s more data to work with :)

*please note that our EU lines are closed today, 13/05/21, however chat is still available if you’d like to get in touch.

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