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Trending Lyricist I
Apr 21, 2021 7:07 PM UTC

Playing different Spotify content in different rooms no longer working

I’ve been using Sonos with Spotify for many years now, and have always been able to play different songs in different rooms without any problems.

However, after receiving and setting up my Roam earlier today, this is no longer the case… :-(

Every time I try to start playing one song in one room, and then start another in another room, the first room stops playing, and the Sonos App (S2) says the following:

«Playback stopped in XXX. The Spotify account is beeing used elsewhere» (May not be 100% correct, as it is loosely translated from norwegian, but anyway)

And yes, before anyone suggest the limitations related to Alexa/Google etc; this is using the native Sonos App only. No Spotify Connect involved either ;-)

If there has been made any changes to the terms and conditions, and/or how the integration with Spotify (and other services) works, and this is the case, I cannot recall being «warned» about this.

The ability to play different content in different rooms with one (1) Spotify-account has always been one of Sonos’ core strengt in my opinion.

I REALLY hope that this is just an temporary issue, or a bug introduced with one of the latest software-versions? Otherwise, the Sonos+Spotify experience is rendered somewhat useless… :-(

If anyone else is experiencing the same, please reply. I also hope that a representant from Sonos also reads this and can give feedback on this issue.

 

 

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62 replies

balle3201Author
Trending Lyricist I
Apr 26, 2021 1:03 PM UTC

@Xander P

Do you have any “uplifting” news/status on this issue? 

It unfortunately seems like some in the Spotify-community appears to not be fully aware that streaming different track in different rooms with one single account should be possible (and has for several years now). Different music in different rooms- Sonos

I guess there would exist a technical documentation in Sonos on how this actually should work, and if there are any limitations associated with it?

 

Kindest regards, 

Øyvind

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James L.
Retired Community Staff
Apr 26, 2021 1:13 PM UTC

Hey folks, 

 

We’re continuing to investigate the issue but don’t have anything else to share at this time.

 

We’d like those affected by this issue to get in touch with our technical support team, so we can run a few tests and confirm where the issue lies. So, if you’re affected by this, please get in touch :slight_smile:

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balle3201Author
Trending Lyricist I
Apr 26, 2021 2:47 PM UTC

Hi @James L. :-)

If calling support, should we refer to this thread so that we won’t have to explain the whole backstory (again). 
 

Øyvind

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James L.
Retired Community Staff
Apr 26, 2021 2:51 PM UTC

Hi @James L. :-)

If calling support, should we refer to this thread so that we won’t have to explain the whole backstory (again). 
 

Øyvind

Yeah, that should help! :slight_smile:

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Contributor I
Apr 26, 2021 7:41 PM UTC

We have the same problem, which is really annoying.

 

Spotify Premium Family Account (2 adults, 2 kids, 1 account for sonos) and I have added a roam lately, too, which might just be a coincidence. Hopefully this problem is fixed by sonos and/or spotify soon.

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Apr 27, 2021 7:56 AM UTC

We have the same problem, which is really annoying.

 

Spotify Premium Family Account (2 adults, 2 kids, 1 account for sonos) and I have added a roam lately, too, which might just be a coincidence. Hopefully this problem is fixed by sonos and/or spotify soon.

@kingofcomedy-  If you have a family Spotify account, I would expect you still to be able to play different streams using the different family accounts, whatever may have happened to the ability to play different streams from a single account.  Have you added all the Spotify family account details to Sonos?  I am not sure what you mean by ‘one account for Sonos’.

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Contributor I
Apr 27, 2021 10:00 AM UTC

For years a single spotify account could play different playlists on multiple (non grouped) speakers.

Since last Friday you get that error message that your account is in use “somewhere else”!?!? and playback in the other room is stopped.

Spotify support says that they did not change anything!!!!!

Spotify Premium Family account.

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Apr 27, 2021 10:04 AM UTC

I have the exact same problem since last Friday!

Spotify Premium Family account.

And Spotify support says that they did not change anything!!!!!

Same question as to @kingofcomedy  - have you added all Spotify Family accounts to Sonos and can you play from two different accounts simultaneously?  (I know this doesn’t address the single account question, but may allow you to listen as you wish until that is settled.)

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Lyricist I
Apr 27, 2021 10:48 AM UTC

Hi,

 

Same problem with my Sonos infra

Spotify Premium Account

Started somwhere between last Friday & Saturday

 

Thank you for you help on this

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Lyricist I
Apr 27, 2021 5:02 PM UTC

My play 1 has always been connected to my spotify premium account because we use 3 different sonos speakers for my office. I have never had any problems playing 3 different playlists, one on each speaker, until this week. I hadn’t even updated the system until i started getting that error message. The update didn’t fix the problem, reauthorizing the spotify account on sonos did not fix the problem either. 

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