Trending Lyricist I

Playing different Spotify content in different rooms no longer working

Forum|Forum|5 years ago
April 21, 2021
62 replies
5434 views

I’ve been using Sonos with Spotify for many years now, and have always been able to play different songs in different rooms without any problems.

However, after receiving and setting up my Roam earlier today, this is no longer the case… :-(

Every time I try to start playing one song in one room, and then start another in another room, the first room stops playing, and the Sonos App (S2) says the following:

«Playback stopped in XXX. The Spotify account is beeing used elsewhere» (May not be 100% correct, as it is loosely translated from norwegian, but anyway)

And yes, before anyone suggest the limitations related to Alexa/Google etc; this is using the native Sonos App only. No Spotify Connect involved either ;-)

If there has been made any changes to the terms and conditions, and/or how the integration with Spotify (and other services) works, and this is the case, I cannot recall being «warned» about this.

The ability to play different content in different rooms with one (1) Spotify-account has always been one of Sonos’ core strengt in my opinion.

I REALLY hope that this is just an temporary issue, or a bug introduced with one of the latest software-versions? Otherwise, the Sonos+Spotify experience is rendered somewhat useless… :-(

If anyone else is experiencing the same, please reply. I also hope that a representant from Sonos also reads this and can give feedback on this issue.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

S

Shiboosha

Lyricist I

Hi Xander P,

I can confirm that I have the same issues.

It was working until today. I can see that my Sonos 2 app was updated overnight by Google play.

This version is 13.0.5

My play:1s x 4 are all running Version 13.0 (build 62186220)

Diagnostics : 1517692638

Cheers

S

Shiboosha

Lyricist I

Thanks for bearing with me everyone, I’ve checked in with our senior engineers, and there has indeed been a slight increase in Stream Limit errors reported in recent diagnostics.

At this point there’s still some more testing we’d like to perform to determine the root cause of this - if possible, it would be great if you could get in touch with our Support Team via phone call so we can perform some live troubleshooting, and see if the issue persists with some test accounts.

If calling in isn’t convenient but you’d be happy to do some testing on your own and have access to a separate Spotify premium account, another option would be to completely remove the current Spotify account from your Sonos system, and then add the new one - do you continue to experience this with the new account?

I have also tried getting in touch with the support team but the phone seems to be stuck on the are you OK with having the call recorded question.

M

Mreggers

Lyricist I

We have a Spotify family plan which means my wife can be using Spotify at the same time that I’m using it to play something different. That’s why we pay more for the family plan. But this does not work with Sonos. If I play Spotify through Sonos in one room and she starts to play Spotify through Sonos in another room it stops my stream and says “your Spotify account is being used elsewhere”. This doesn’t work for us. May return our Sonos gear if we can’t resolve it.

F

Filijo

Lyricist I

I've got the same problem. I have not changed anything or added any new Sonos devices since it worked.

S

SuzSluss

Lyricist I

I’m having the same problem. This has never happened before and I have changed nothing.

B

bassy2000

Lyricist I

Same problem for us over the last week. No system changes or updates that I recall. Just switches off room one and pops up an error message about streaming limits when selecting music in room two. We've always been able to play multiple concurrent streams from one Spotify premium account (we have an 8 room set up) and have happily used it for around 4 years. Now this problem.

I see other users are also complaining. @Xander P are you able to confirm that the problem is being solved for us?

Thanks

F

Fouve

Contributor II

I created a new topic about 3 hours ago. Same issue for us. Have had Sonos for 7 years or so.

I won’t be dropping Sonos over this, however, if this isn’t Sonos’ issue. If this is Spotify making changes, it will be goodbye Spotify for me.

K

Kumar

I now use Amazon Music and that definitely allows multiple streams from a single account.

This does not apply if Alexa is used - only one stream is then possible.

The first is news to me, because I use the second route.

When you refer to the first route, do you mean by using the Sonos app to do this? That you can play via the Sonos app on one zone, then pick another zone in the Sonos app and play another stream via that zone while the first zone is playing something else?

S

Stefano85

Contributor I

I have the same issue described here. I hope this is solved soon as I find a key feature to be able to stream different music to different rooms.

U

ullefutz

Lyricist I

Hello all,

I have the same problem, but I have not included a Roam or changed anything else in the setup. It just suddenly doesn't do what it used to do.

I don't know if anyone has already posted the link, but on Spotify's site the issue is also already discussed: Spotify Community

Greetings!

Show more replies