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User161887
Contributor I
February 19, 2015
Question

Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

  • February 19, 2015
  • 90 replies
  • 52226 views
Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.
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    90 replies

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    ryanlee0801
    Lyricist I
    August 25, 2017
    7760436 No sound when connect to TV. The red light was visible when unplugged from the sound bar. It works after digital Audio cable reconnected, however, when I changed to a new video clip the sound stopped so I've got to unplug it again. It works for only one video clip( I'm watching YouTube from Samsung UA55MU6100S)
    rxm
    Trending Lyricist I
    August 25, 2017
    You may be dealing with a known issue that is being discussed here: https://en.community.sonos.com/troubleshooting-228999/playbar-surrounds-sub-audio-repeatedly-cutting-out-6788873
    Ryan S
    Ryan S
    Retired Sonos Staff
    August 25, 2017
    7760436 No sound when connect to TV. The red light was visible when unplugged from the sound bar. It works after digital Audio cable reconnected, however, when I changed to a new video clip the sound stopped so I've got to unplug it again. It works for only one video clip( I'm watching YouTube from Samsung UA55MU6100S)

    You may be dealing with a known issue that is being discussed here: https://en.community.sonos.com/troubleshooting-228999/playbar-surrounds-sub-audio-repeatedly-cutting-out-6788873

    RXM is correct, looks like you're running into that issue from the other thread. I've gone ahead and created a ticket for you for tracking purposes on our end. When the issue has been resolved, we'll be emailing you to let you in on the next steps. We'll be in touch.

    If anyone else has trouble with PLAYBAR not playing audio, let's use the other thread, this one. That way we can keep everything in one place.

    Thanks!
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      didYouSaySteak
      Lyricist I
      August 28, 2017
      Similar issues here. I can play music, but TV is spotty. Tried a movie on Amazon, silence for a few minutes, then sound was fine. Swapped over to YouTube, then back to Amazon, sound is gone. On YouTube, I get all of the menu sounds (e.g. Scroll, select), but vids play with no sound. Diagnostic is 7769980.
      eganamy
      Lyricist I
      August 31, 2017
      Hi there, we are experiencing the same issue. No tv sound, but can play music. Heres our diagnostic number: 7784303
      Airgetlam
      Airgetlam
      August 31, 2017
      I'd recommend that you post your issue in this thread, it seems to be getting more traffic, and thus more attention:

      https://en.community.sonos.com/troubleshooting-228999/no-sound-on-certain-channels-after-system-update-today-6789926
      Bruce
      Drboom11
      Avid Contributor I
      September 2, 2017
      Please submit a diagnostic: https://sonos.custhelp.com/app/answers/detail/a_id/142/~/submit-system-diagnostic Note down the diagnostic number and post it back here. A sonos rep will look into it.

      I just started having the same problem. Power cycling has not restored TV audio to my PLAYBAR.
      My diagnostic number is 7795898
      TripleLinde
      Lyricist I
      September 13, 2017
      Having the same issue. Power cycling has not worked, optic cable is working, and changing SonosNet Channel had no effect. My diagnostic number is 7833874. Thanks.
      Airgetlam
      Airgetlam
      September 13, 2017
      You may want to post that diagnostic number in this thread:

      https://en.community.sonos.com/troubleshooting-228999/no-sound-on-certain-channels-after-system-update-today-6789926
      Bruce
      Ryan S
      Ryan S
      Retired Sonos Staff
      September 13, 2017
      Having the same issue. Power cycling has not worked, optic cable is working, and changing SonosNet Channel had no effect. My diagnostic number is 7833874. Thanks.
      I've flagged your account for the beta, go ahead and check for updates for the fix.

      _____
      I'm going to close this thread now, if anyone has this issue and finds their way here, please go to the link here.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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